Groupwise Store Manager fails to process mailboxes (4286809)

Groupwise Store Manager fails to process mailboxes

The Groupwise Store Manager Service no longer logs into and exports messages from all Groupwise mailboxes. Running the GSM in console mode generates an error similar to the following:

GroupwiseStoreManager.Service: Info - Starting process for Buchanan with parameters '-console -singleinstance -uid 4C62D39B8C52FC41B03B68279DC59020'
Logging on caused an error.
Mailbox: Buchanan
AfterMail Server Name: EnglishPO
UID: 4C62D39B8C52FC41B03B68279DC59020
GroupWise Configuration:
Server: EnglishGW01
Server IP: 192.168.10.229
Port: 1677

Logging on caused an error.
Mailbox: Buchanan
AfterMail Server Name: EnglishPO
UID: 4C62D39B8C52FC41B03B68279DC59020
GroupWise Configuration:
Server: EnglishGW01
Server IP: 192.168.10.229
Port: 1677
System.Runtime.InteropServices.COMException (0x80004005): Login unsuccessful
at System.RuntimeType.ForwardCallToInvokeMember(String memberName, BindingFlags flags, Object target, Int32[] aWrapperTypes, MessageData& msgData)
at GroupwareTypeLibrary.Application3Class.MultiLogin(String vUserID, Object vCommandLine, Object vPassword, Object vWhenToPrompt, Object vReserved)
at AfterMail.Novell.GroupWise.GWApplication.MultiLogon(String user, String configParameter)
at AfterMail.Novell.GroupWise.Threads.GWAccountProcess.Start()
GW AccountProcess ResetEvent here.
GW AccountProcess ThreadFunc finished here.


To run the GSM in console mode, do the following:

1. Stop the Archive Manager Groupwise Store Manager Service
2. In the properties of the GSM Service, note the account running the service
3. Launch Debug Viewer
4. Open a Command Prompt window
5. Type "runas /user:domain\username cmd" (replace 'domain\username' with the account running the GSM Service)
6. Press Enter
7. Type the password for the username (the cursor will not move as you enter the password)
8. Press Enter
9. In the new Command P

The Archive Manager Trusted Application for Novell is damaged.

1. Open ConsoleOne
2. Click on 'GroupWise System'
3. Select Tools | GroupWise System Operations | Trusted Applications
4. Highlight the 'AfterMailGSMService' Trusted Application
5. Click the 'Delete' button
6. Click the 'Close' button
7. On the Archive Manager Server, open a Command Prompt Window
8. Type "runas /user:domain\username cmd" (replace 'domain\username' with the account running the GSM Service)
9. Press Enter
10. Type the password for the username (the cursor will not move as you enter the password)
11. Press Enter
12. In the new Command Prompt window that opens, change to the Archive Manager Installation Directory (C:\Program Files\Quest Software\Archive Manager)
13. Type "Archive Groupwise Store Manager Service.exe" -config (include the quotation marks)
14. Press Enter
15. Ensure the GroupWise Domain Path, AfterMail Server IP Address and Port are correct
16. Click the 'Update Conf' button
17. Restart the Archive Groupwise Store Manager Service

Note - If multiple GSM servers are present then the following additional steps need to be completed:

1. Open ConsoleOne.
2. Click on 'GroupWise System'
3. Select Tools | GroupWise System Operations | Trusted Applications
4. Highlight the 'AfterMailGSMService' Trusted Application and click Edit
5. Remove the IP address and click OK. This will allow all IPs of the remote GSMs to connect.