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Title
Item count in root of Virtual Mailbox does not equal sum of subfolders. -
Description
When an empty Virtual Mailbox is created and mail items are copied to folders, the total sum of items in the root may not equal the sum of the folders. -
Resolution
Duplicate messages within the folders are not counted for the root total, so this can result in a lower total than the sum of the folders and is expected behaviour.
A root count that is higher than the sum of the folders can result when a message in one of the folders contains an embedded email as an attachment. When this embedded email is opened it will be associated with only the root folder which then results in a higher item count in the root.
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Defect ID
TF00417797