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How to get the license file for Active Administrator?
Description
When upgrading to a new major release (such as 7.x to 8.x) a new license key is required. How to obtain a new key?
Resolution
There is now a Self-Service option for Licensing requests:
Go to the Support Portal, support.quest.com
Click My Account
Login
Click My License Assets
If your license is not shown, click Register Product and enter the License Number or Service Tag
Once the licenses have been registered you can then download your license keys as needed, or request upgraded keys when a new key is needed for a major product version change (for example, going from 8.x to 9.x)
If need be, you can submit a License Request to the Licensing team by filling out the following form:
https://support.quest.com/contact-us/licensing
To apply a new license file
From the Start menu, open AA Server Manager
Click Update License
To view details about the current license, click Details
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Active Administrator
8.8.1, 8.8, 8.7
Topic(s):
How To
Article History:
Created on: 1/10/2016 Last Update on: 5/29/2025
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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