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When you use the Add Storage Wizard to register a .pst file, the registration operation may fail with the error “Format of the following file is not supported: '<full path to .pst file>'.” This problem occurs if the .pst file you are trying to register is password-protected. The expected behavior is that while the registration operation is in progress, the Add Storage Wizard should prompt you to type a password for the password-protected .pst file.
WORKAROUND
- Use Outlook to open the password-protected .pst file you want to register.
- Type the password for the .pst file when prompted by Outlook.
- Keep the file open in Outlook.
- Use the Add Storage Wizard to register the .pst file as a storage. For more information, see the User Guide supplied with this release of Recovery Manager for Exchange.
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Renaming the Recovery Manager for Exchange computer may result in Recovery Manager for Exchange being unable to connect to its database on SQL Server.
WORKAROUND
CAUTION: The next steps involve making changes to the system registry. Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.
- Locate the ConnectionString registry value in each of the following sub-keys of the HKLM\SOFTWARE\Quest\Recovery Manager for Exchange registry key: - Backup Catalog - EDB Information - Storages
- In each of these three sub-keys, modify the ConnectionString value data to replace the old name of the Recovery Manager for Exchange computer with the current name of the computer.
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Registration of Exchange Server database extracted from backup may fail with the following error: “Unable to initialize Jet engine and retrieve information about <path to .edb file>: No such database (Source: “ExchDB.ExchDB.1”).” This problem occurs in a situation where the full path to the extracted Exchange Server database includes non-English characters.
WORKAROUND 1
- Take note of the path to the extracted Exchange Server database. This is the same path as the path to .edb file provided in the error message quoted in the description of this problem.
- Create a new folder on the root of the local drive where Recovery Manager for Exchange is installed and move the extracted Exchange Server database to that folder.
- Make sure the full path to the Exchange Server database does not include any non-English characters.
- Start the Add Storage Wizard and register the offline .edb file from the folder to where you moved the extracted Exchange Server database. For more information, see the User Guide supplied with this release of Recovery Manager for Exchange.
WORKAROUND 2
- Extract the Exchange Server database from the backup with the backup software that was used to create that backup.
- Make sure the full path to the extracted Exchange Server database does not include any non-English characters.
- Start the Add Storage Wizard and register the offline .edb file from the folder to where the Exchange Server database was extracted. For more information, see the User Guide supplied with this release of Recovery Manager for Exchange.
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When restoring a folder whose name includes a backslash, for example, One\Two, you may get the following unexpected result: In the target storage, the folder One\Two being restored appears as a folder named One with a subfolder named Two.
WORKAROUND
Manually change the folder structure in the target container as appropriate. |
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After you have deleted a registered source storage based on an Exchange Server database from the Recovery Manager for Exchange console tree, you may get the following unexpected result: The log and patch files belonging to the database still remain in the location to where the database was extracted from backup during the registration operation.
WORKAROUND
To delete a source storage with all its associated Exchange Server database files:
- Before you proceed with the delete operation, right-click the source storage you want to delete in the console tree, and select Properties.
- In the dialog box that opens, take note of the Path field value. This is where the database files were extracted at the time of the database registration. By default, the path is <Disk>:\Recovery Manager Sources\<DatabaseLocation> where <DatabaseLocation> is the folder holding the associated Exchange files for the source storage you want to delete.
- Delete the source storage from the console tree.
- Manually delete the folder represented as <DatabaseLocation> in step 2 of this procedure.
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Your attempt to register an Exchange Server database from a recovery storage group (RSG) may fail with the following error message that incorrectly describes the problem: “Cannot access the file <FileName> because it is being used by another process.” In fact, this error message indicates that the database you attempt to register from RSG is currently mounted.
WORKAROUND
Manually dismount and then register the database. |
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Your attempt to export messages to the .eml, .msg, or txt format may permanently fail with the following error message that fails to describe the problem correctly:
“Illegal characters in path.”
In fact, this error message may display when the names of the source storage folders from which you export data are identical to reserved names in Windows, for example, AUX, PRN, NUL, CON, LPT1, or COM1. This problem only occurs if during the export operation you retain the original source storage folder structure.
WORKAROUND
Perform the export operation without retaining the source storage folder structure. |
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You may receive the following error message when using the Access online Exchange Server option to register a storage from a recovery storage group located in an Exchange cluster: “Registration of storage <Path to .Edb> has failed. Details: System.IO.IOException: The network path was not found.”
WORKAROUND
- Copy the database you want to register to the Recovery Manager for Exchange computer.
- Start the Add Storage Wizard, click Next, and use the Access offline Exchange database, Domino databases, or .pst files option to register the database in question.
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When attempting to catalog removable storage media by using the Microsoft Removable Storage library option in the Catalog Wizard, you may receive the “Class not registered” error message that fails to describe the problem properly. In the situation in question, this error message indicates that the Removable Storage Manager (RSM) feature is disabled on the Recovery Manager for Exchange computer.
WORKAROUND
Enable the Removable Storage Manager (RSM) feature on the Recovery Manager for Exchange computer. |
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Your attempt to export messages to individual .msg files may fail with the following error message: “An error occurred while processing the message with subject “<subject>” from “<location>”. Details: The system cannot find the path specified.”
WORKAROUND
CAUTION: The next steps involve making changes to the system registry. Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.
- On the Recovery Manager for Exchange computer, start Registry Editor: Click Start, then click Run, type regedit, and click OK.
- Do one of the following:
- In a 32-bit edition of Windows, expand the appropriate nodes to locate and select the subkey HKLM\SOFTWARE\Quest\Recovery Manager for Exchange\EnableExtraRecipientsProcessing
- In a 64-bit edition of Windows, expand the appropriate nodes to locate and select the subkey HKLM\SOFTWARE\Wow6432Node\Quest\Recovery Manager for Exchange\EnableExtraRecipientsProcessing
- From the main menu, select Edit | Modify.
- In the dialog box that opens, under Value data, change the value to false, and click OK.
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You may receive the following uninformative error message when on the Specify Backed Up Exchange Server page in the Add Storage Wizard you specify an Exchange Server located in an Active Directory domain different from the one where Recovery Manager for Exchange is installed:
“Value cannot be null. Parameter name: backedUpExchange”.
WORKAROUND
Join the Recovery Manager for Exchange computer to the domain where the backed up Exchange Server resides or installRecovery Manager for Exchange on a computer in that domain. |
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Your attempt to register an Exchange Server recovery database or database from a recovery storage group may permanently fail with the following error message: “Unable register storage <StorageName>. The file cannot be accessed by the system.” This problem occurs when the account under which the Recovery Manager Console is running does not have sufficient access rights on the target Exchange Server.
WORKAROUND
Do one of the following:
- Start the Recovery Manager Console under an account that has Read access right to the files located on the Exchange Server database files you want to register.
- Copy the .edb file you want to register to a location on which the account under which the Recovery Manager Console is running has Read access right, and then register the file from there.
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You may encounter the following problem after you click the Add button on the Add Mailboxes page in the Add Storage Wizard, and then select an Exchange Server: The Mailboxes list is empty, although there are mailboxes hosted on the Exchange Server you selected.
This problem occurs when the domain that includes the Exchange Server does not have any global catalog servers.
WORKAROUND
Add a global catalog server to the domain, and then retry the mailbox registration operation. |
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You may experience the following issue on a Windows Server 2008-based computer where the Desktop Experience feature is installed: When started, Recovery Manager for Exchange may display an error message reading that Microsoft Outlook is not set as the default e-mail client, whereas it actually is.
WORKAROUND 1
Uninstall the Desktop Experience feature, and then start Recovery Manager for Exchange.
WORKAROUND 2
CAUTION: The next steps involve making changes to the system registry. Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.
- Use Registry Editor to open one of the following registry keys: - If the Recovery Manager for Exchange computer is running a 32-bit edition of Windows Server 2008, open the HKLM\SOFTWARE\Clients\Mail registry key. - If the Recovery Manager for Exchange computer is running a 64-bit edition of Windows Server 2008, open the HKLM\SOFTWARE\Wow6432Node\Clients\Mail registry key.
- Set the (Default) entry value to Microsoft Outlook.
- Start Recovery Manager for Exchange.
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Unexpected behavior when you uninstall Recovery Manager for Exchange: the Recovery Manager for Exchange Setup program may unexpectedly delete all .log files from the folder where Recovery Manager for Exchange stores its .log files. Thus, if the folder includes .log files of other applications, they also get deleted.
WORKAROUND
Make sure that the folder where Recovery Manager for Exchange stores its .log files does not include any .log files of other applications. |
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You may encounter the following issue when using the Import .Pst Files Wizard: If you select the Delete source file after successful import check box, Recovery Manager for Exchange fails to delete the Personal Folders (.pst) file and returns an error message reading that the file is locked.
WORKAROUND 1
Locate the Personal Folders (.pst) file and delete it manually.
WORKAROUND 2
Disable the Windows Search service on the Recovery Manager for Exchange computer:
Open the Services tool.
In the list of services, right-click Windows Search, and then click Properties.
On the General tab, from the Startup type list, select Disabled, and then click OK. |
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Unexpected behavior in the Import .Pst Files Wizard when you attempt to match Personal Folders (.pst) files to online mailboxes by owner: The wizard may fail to match the source Personal Folders (.pst) files to the mailboxes that satisfy the matching criteria. This issue affects only those Personal Folder (.pst) files that were created by a user account that is a member of the local Administrators or Domain Administrators group.
WORKAROUND
Match the files to mailboxes manually or by file name. |
185536 |
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Your attempt to compare an item to an entire online Exchange store may fail with the error “The client operation failed.” This issue only occurs when the user account under which you are running the Recovery Manager for Exchange console does not have access to some or all mailboxes in the Exchange store.
WORKAROUND
Make sure the account you are using has access to all mailboxes in the Exchange store. |
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You may encounter the following issue when registering an offline Exchange Server database (.edb file) as a storage: The storage registration fails with the error “Non-database file or corrupted DB.” This issue only occurs when the Recovery Manager for Exchange computer runs a Windows version different from that installed on the Exchange Server whose offline database you attempt to register as a storage.
WORKAROUND 1
- Install Recovery Manager for Exchange on a computer that runs the same Windows version as the Exchange Server whose database you want to register.
- Retry the storage registration operation.
WORKAROUND 2
- Perform a hard repair operation on the Exchange Server database you want to register, and then try to register the database.
- If the registration operation still fails, use the Add Storage Wizard to defragment the Exchange Server database, and then register the database as a storage.
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Your attempt to open a registered storage based on an online Exchange Server mailbox may fail with the error “Could not connect to mailbox <MailboxName> on server <ServerName>. Details: Undefined MAPI error. Detailed description is not available.”
This issue only occurs when the Exchange Server mailbox is located on an Exchange Server 2007 and IPv6 is enabled both on the Exchange Server and on the computer running Recovery Manager for Exchange.
WORKAROUND
Disable IPv6 on the Recovery Manager for Exchange computer. |
244592 |
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Your attempt to preview a meeting or task request in the Recovery Manager Console may fail with the error “The operation failed. An object cannot be found.” This issue only occurs if Outlook 2013 is installed on the Recovery Manager for Exchange computer.
WORKAROUND
To preview the meeting or task request:
- Export the request to an .msg file.
- Open the .msg file in Outlook.
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Unexpected behavior when the Find View is in the Advanced Mode: When you use the Sent To field to search by SMTP e-mail address, your search may return no results, although the source storages do contain messages that meet your criteria.
WORKAROUND
Use the Find View in the Standard Mode. |
285067 |
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You may not be able to close a note item that is open in the Recovery Manager Console: Clicking the cross (x) button in the upper-right corner of the note item window has no effect. If you right-click the item window to select Close from the context menu, you may encounter the error “Could not complete the operation because the service provider does not support it.”
WORKAROUND
To close the note item window, press the ESC key. |
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