Recovery Manager for AD Forest Edition 10.2.1 - User Guide

Step 1: Use Diagnostic Data Collector to automatically gather data

To automatically gather diagnostic data

1. In the Forest Recovery Console, open the recovery project for which you want to collect diagnostic data.

2. Make sure you specify credentials to access each domain controller in the project. To check whether you specified access credentials for a particular domain controller, do the following:

   1. Select that domain controller in the list of domain controllers.

   2. Open the General tab.

   3. Make sure you specify the correct credentials in the Domain Controller Access option.

   The Forest Recovery Console will use the specified credentials to access the domain controller and gather diagnostic data from it.

3. From the menu bar, select Tools | Diagnose | Collect Diagnostic Data.

4. Use the Drop folder text box to specify the local or UNC path to the folder where you want to save the diagnostic data to be collected. The collected data is saved to a .zip, e.g. CollectedLogs_10_20_2015 07_23_25.zip

5. You can change credentials to access the domain controllers that were specified on the step 2.

6. Select the Delete collected logs from domain controllers option to delete collected RMAD\RMADFE logs from domain controllers.

7. Click the Collect button and wait for the operation to complete.

If you successfully collected data from all the domain controllers in this step, you can submit the .zip file to Quest technical support. Otherwise, complete Step 2: Gather remaining data manually.

Step 2: Gather remaining data manually

Perform the next steps for each domain controller from which you could not successfully collect data in Step 1: Use Diagnostic Data Collector to automatically gather data.

To gather diagnostic data manually

1. Create a temporary folder on the local disk of the target domain controller.

2. Copy Collectdcdata.cmd from the Recovery Manager for Active Directory installation folder to the folder you created in step 1 of this procedure.

3. Run the Collectdcdata.cmd file in the location to which you copied it and wait for the script to complete.

   The collected diagnostic data is saved to the CollectedData folder created in the location where you ran the Collectdcdata.cmd file.

4. Rename the CollectedData folder so that its name reflects the name of the domain controller from which you collected data.

5. Add the folder to the .zip file created in Step 1: Use Diagnostic Data Collector to automatically gather data.

   Now you can submit the .zip file to Quest technical support.

Using Management Shell

• About Management Shell

About Management Shell

The Recovery Manager for Active Directory Management Shell, built on Microsoft Windows PowerShell technology, provides a command-line interface that enables automation of backup/recovery-related administrative tasks. With this Management Shell, administrators can manage Computer Collections, backup/recovery sessions, compare and start backup/recovery jobs.

The Management Shell command-line tools (cmdlets), like all the Windows PowerShell cmdlets, are designed to deal with objects—structured information that is more than just a string of characters appearing on the screen. The cmdlets do not use text as the basis for interaction with the system, but use an object model that is based on the Microsoft .NET platform. In contrast to traditional, text-based commands, the cmdlets do not require the use of text-processing tools to extract specific information. Rather, you can access portions of the data directly by using standard Windows PowerShell object manipulation commands.

For a list of all available PowerShell commands, see the Management Shell Guide supplied with this release of the product.