The configuration setting [Custom:MountOperationTimeoutSecs], which is stored in the vmware.cfg file, determines how long the plug-in process waits for the mount daemon to respond to a request. The default value is set to 600 seconds during a fresh install and 300 seconds during an upgrade. If the mount daemon is unable to complete a request within the specified interval, the virtual machine is left in a mounted state. If you have many backups running simultaneously or your server is running under heavy load, modify the value for the [Custom:MountOperationTimeoutSecs] setting to avoid this issue. |
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You cannot back up virtual machine templates using the Plug‑in for VMware. Workaround: Convert the template to a virtual machine. |
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The file-level indexing process does not generate indexes for symlinks. |
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Backups that have Active Block Mapping (ABM) enabled might stop working when memory is exceeded. |
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Backing up a virtual machine succeeds if the Virtual Machine Disk (VMDK) fails to open and the Exclude data disks option is selected. |
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ATTENTION: Aborting a restore to the original location deletes the original virtual machine. This issue may result in data loss. Workaround: Before you begin a restore to the original location, clone the original virtual machine. |
For a list of supported OS distributions and versions, see the VDDK 7.0.3 Release Notes. | |
The Plug‑in for VMware 13.3.1 requires NetVault 13.2 or later. For complete supported-platform information, see the Quest NetVault Compatibility Guide available at https://support.quest.com/technical-documents. | |
On a Windows operating system, the Plug‑in for VMware 13.3.1 requires Microsoft Visual C++ 2017 or later. Using the plug-in without this package results in a “Failed to get connection to plugin” error. |
Plug‑in for VMware 13.3.1 requires NetVault 13.2 or later. For complete supported-platform information, see the Quest NetVault Compatibility Guide.
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Cannot browse mounted virtual machines after upgrading NetVault: After installing the plug‑in, if you upgrade the NetVault software, you must reinstall the plug-in on that machine. Otherwise, you cannot open the Drives node of a mounted virtual machine for any new file‑level backups. |
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Restart the NetVault Service if “nvvmwmount.exe” was running during upgrade: If the mount process “nvvmwmount.exe” was running during an upgrade from 2.x, restart the NetVault Service on the client. |
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