1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
In the Service Desk Configuration panel in the Queues section, select Modify configurations and preferences link. |
2. |
◦ |
To prevent administrators and ticket owners from deleting tickets, clear the Allow Ticket deletion check box. |
◦ |
To enable administrators and ticket owners to delete tickets, select the Allow Ticket deletion check box. |
3. |
If ticket deletion is enabled in the Service Desk queue settings, you can delete tickets as needed.
You have enabled ticket deletion for the queue. See Configure ticket deletion settings.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
3. |
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