You can quickly create a process ticket by email for any existing process templates.
Prior to creating a process ticket by email, you must obtain and obtain the following information:
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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You have created a ticket based on a process template. See Create process tickets to manage related tasks.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Click Apply Changes to save the ticket and continue editing it. |
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Click Cancel to discard the ticket changes. |
You have created a parent ticket based on a process template. See Create process tickets to manage related tasks.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Click Apply Changes to save the ticket and continue editing it. |
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Click Cancel to discard the ticket changes. |
You can delete processes using the Service Desk Processes list. If tickets exist for a particular process, the process can only be marked as disabled. To delete the process, the tickets created using this process must be deleted first.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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On the Configuration panel, in the Process Template section, select the Define queue workflow and create ticket ownership rules link |
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