Foglight for Exchange 7.1.0 - User Guide

This view displays directory access metrics for the Unified Messaging auto attendant on the selected Exchange server, which are gathered when the UM Auto Att Directory Access collection group is enabled.

Directory Accessed. This counter shows the number of directory access operations performed by the auto attendant.

Directory Accessed by Dial by Name. This counter shows the number of directory access operations in which the subscriber used the Dial by Name feature.

Directory Accessed by Extension. This counter shows the number of directory access operations in which the user supplied the extension number.

Directory Accessed by Spoken Name. This counter shows the number of directory access operations in which the subscriber spoke a recipient name.

Directory Accessed Successfully by Dial by Name. This counter shows the number of successful directory access operations in which the subscriber used the Dial by Name feature

Directory Accessed Successfully by Spoken Name. This counter shows the number of successful directory access operations in which the caller spoke a recipient names.

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This view displays general metrics for the Unified Messaging auto attendant on the selected Exchange server, which are gathered when the UM Auto Att General collection group is enabled.

Percent Successful Calls. This counter shows the percentage of successful auto attendant calls.

Average Call Time. This counter shows the average length of time that callers interacted with the auto attendant.

Average Recent Call Time. This counter shows the average length of time of the last 50 auto attendant calls.

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This view displays transfer metrics for the Unified Messaging auto attendant on the selected Exchange server, which are gathered when the UM Auto Att Transfers collection group is enabled.

Ambiguous Name Transfers. This counter shows the number of times callers were transferred to the operator because the name that they specified or spoke was too common in the search results.

Disallowed Transfers. This counter shows the number of times a caller was transferred to the operator because the user they identified was configured to accept calls only from users who are logged on.

Operator Transfers. This counter shows the number of calls that have been transferred to the operator.

Operator Transfers Requested by User. This counter shows the number of times that a caller to the auto attendant has asked to be transferred to an operator.

Operator Transfers Requested by User from Opening Menu. This counter shows the number of times that a caller to the auto attendant has asked to be transferred to an operator while at the opening menu.

Transferred Count. This counter shows the number of calls that were transferred by the auto attendant.

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This view displays the following metrics for the selected Exchange server.

Cached LDAP Searches/Sec. This graph charts the number of LDAP search requests issued per second. It provides a comparison against the fatal, critical and warning threshold levels.

Clicking the graph in this view displays a metrics popup that describes the counter, provides more detailed data points, and lists current alarms for the selected metric.