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KACE Systems Management Appliance 13.2 Common Documents - KACE Service Desk Administrator Guide

About the KACE Service Desk Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Managing user notifications Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Deploying the KACE Agent to managed devices Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Registering KACE Agent with the appliance Provisioning the KACE Agent Manually deploying the KACE Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
Using the Security Dashboard About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Managing Linux package upgrades Maintaining device and appliance security Manage quarantined file attachments
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the appliance
Appendixes Glossary About us Legal notices

Identify devices that have Mac profiles installed

Identify devices that have Mac profiles installed

Device detail pages show the Mac profiles that have been installed on devices, and Mac profile detail pages show devices that have Mac profiles installed.

1.
Go to the Mac Profile Detail page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Mac Profiles.
c.
Click the name of a profile.
2.
Scroll down to the Results section at the bottom of the page.
The table lists the devices on which the profile is installed. The Installed column indicates the date the profile was installed on the device. The Last Updated column indicates the most recent date the KACE Agent detected that the profile was installed on the device.
3.
Go to the Device Detail page:
a.
On the left navigation bar, click Inventory, then click Dashboard.
b.
Click the name of a device.
4.
Scroll down to the Mac Profiles section.
The table lists all the profiles that are installed on the device. The Installed column indicates the date the profile was installed on the device. The Last Updated column indicates the most recent date the KACE Agent detected that the profile was installed on the device.

View Mac profiles

View Mac profiles

You can use the View By list to sort Mac profiles by source, action, and scope.

You have added or uploaded Mac profiles to the appliance.

1.
Go to the Mac Profiles list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Mac Profiles.
2.
In the View By drop-down list, which appears above the table on the right, select one of the following:

Option

Description

All Items

Display the complete list of profiles.

Source

Display only those profiles that match the selected source:

•
Imported: Profiles that have been uploaded to the appliance.
•
Configured: Profiles whose payloads were configured using the Administrator Console.

Action

Display only those profiles that match the selected action:

•
Add: Profiles that are configured to install configuration settings on the target devices.
•
Remove: Profiles that are configured to remove configuration settings from target devices.

Scope

Display only those profiles that match the selected scope:

•
System: Profiles that configure system settings, such as passcode settings.
•
User: Profiles that configure user settings, such as email account settings.

Status

Display only those profiles that match the selected status:

•
Active: Profiles that are configured to run according to a schedule.
•
Disabled: Profiles whose schedule is set to None.

Export the Mac profiles list

Export the Mac profiles list

You can export the list of profiles that appears on the Mac Profiles list to CSV (comma-separated values), Excel, or TSV (tab-separated values) formats.

You have created or uploaded Mac profiles.

1.
Go to the Mac Profiles list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Mac Profiles.
2.
Optional: To export selected profiles, select the check boxes next to the profiles you want to export.
3.
Do one of the following:
◦
To export all profiles in the list, click Choose Action > Export > Export All to format name.
◦
To export only the select profiles, click Choose Action > Export Selected to format name.

Removing and deleting Mac profiles

Removing and deleting Mac profiles

Remove Mac profiles from managed devices
Example: Remove a profile that has been deployed to specified devices
Delete Mac profiles from the appliance

You can use the appliance to remove Mac profiles from managed devices, and you can delete Mac profiles from the appliance.

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