The current displayed value of a Spotlight metric should be raising an alarm, but that alarm has not yet been reported.
There are two parts to this problem:
Refresh rates
Spotlight refreshes the metric data it collects at a rate specified in Spotlight Options. In most cases (but not all) this is the foreground rate when the control is visible, or the background rate when the control is not visible. These refresh rates (which you can set) are usually set to different values, with foreground data being collected more often. Set the rate at which data is collected
Metric smoothing
Spotlight uses metric smoothing (averaging) to prevent the generation of spurious alarms. It does this by averaging the data that it collects over a specified period of time. Alarm smoothing Metrics Dialog
The combination of these two features means that an alarm is raised faster for metrics in the page you are viewing than it is for those in a page that is hidden.
Spotlight can be configured to show the help or jump directly to the related drilldown on clicking a home-page control.
To show the drilldown
In emailing a request for assistance to Quest (support@quest.com) be sure to include a support bundle.
To create the support bundle
Click Collect.
A file is created containing a snapshot of your Spotlight installation. The file is called SpotlightSupport.zip The location of this file is C:\Users\<user>\AppData\Roaming\Quest Software\Spotlight\Default\Support
An important feature within Spotlight is the ability to display, collect and replay the behavior of a Spotlight connection at a specified point in time such as when an important alarm was raised.
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