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Unified Communications Analytics 8.7 - Release Notes

System requirements

Before installing UC Analytics 8.7, ensure that your system meets the following minimum hardware and software requirements.
Hardware requirements

If you are installing UC Analytics, the computer must meet the following minimum requirements:

 
Table 11. Minimum requirements for hardware.
Type
Minimum

Processor

Minimum: Quad core 64-bit computer.

RAM

Minimum: 24 GB.

Disk
•
5 GB for the application
•
X GB where X is the required disk space for collected data

For estimates regarding the required disk space for the collected data for different numbers of users for all the platforms, see the UC Analytics Deployment Sizing.xlsx spreadsheet which can be found under Documentation in the autorun.exe.

Operating system

One of the following:

•
Windows 7 (64 bit version) or later
•
Windows Server 2008 R2 (Service Pack 1) or later
•
Windows Server 2012 and later
•
Windows Server 2016
•
Windows Server 2019

Any server on which a UC Analytics service or service role is installed must have a static IP address defined.

For a distributed deployment, the Remote Registry Service must be running.

About NAS/SAN support

Generally, using a NAS/SAN device for the Storage Engine is not supported. UC Analytics might support specific NAS/SAN devices but Quest would require full testing with the devices, or device simulators, to support them. Since each NAS/SAN device, depending on manufacturer, is unique, Quest will work with NAS/SAN vendors to certify or qualify a device but the NAS/SAN vendor must be willing to assist. To engage a NAS/SAN vendor and initiate the qualification process, you would send an email to your NAS/SAN vendor and contact Quest Support.

Software requirements

To install and run UC Analytics, the following software requirements must be met on the computers that host these specific UC Analytic services:

 
Table 12. Software requirements
Hosted service
Requirement

Web site

IIS (Internet Information Services) 7.0 or later

For the required configuration for IIS logging, see Appendix C in the Quest UC Analytics Deployment Guide.

Data Engine service
•
Microsoft .NET Framework 4.6 (full version) or later
•
PowerShell 3.0 or later
•
TLS (Transport Layer Security) 1.2 protocol must be enabled.
•
To use OAuth 2.0 to collect from Office 365, the Exchange Online PowerShell module (v1 or v2) must be installed.
•
To collect Office 365 user subscription data, the following software prerequisites must be met:
•
Microsoft Online Services Sign-in Assistant must be installed.
•
Windows Azure Active Directory Module for Windows PowerShell 1.x must be installed. (Version 2.x has different PowerShell cmdlets and will not work.)

Also, since the Microsoft Azure AD cmdlets use the proxy settings for Internet Explorer, ensure that the Internet Explorer proxy settings for the service account are set correctly.

Query Engine service

64-bit Java Runtime Environment (JRE) 8

- OR -

Zulu OpenJDK 8 (Zulu Java 8 JRE for Windows, x86 64-bit in .MSI form)

For information and downloads, see https://www.azul.com/downloads/zulu-community/

Storage Engine service

64-bit Java Runtime Environment (JRE) 8

- OR -

Zulu OpenJDK 8 (Zulu Java 8 JRE for Windows, x86 64-bit in .MSI form)

For information and downloads, see https://www.azul.com/downloads/zulu-community/

For information about the rights and permissions needed to configure UC Analytics and by the credentials used to gather information, see the Quest UC Analytics Deployment Guide.

 
Table 13. Supported environments
Requirement
Details

Gathering environment

The following is a list of the minimum environments that are supported for data collection:

•
Exchange 2010 (SP1 or later)
•
Exchange 2013
•
Exchange 2016
•
Exchange 2019
•
Exchange Online (Office 365 hybrid deployment with on-premise Exchange)
•
Exchange Online (native Office 365 deployment)
•
Lync 2010
•
Lync 2013
•
Skype for Business 2015
•
Skype for Business 2019
•
Cisco Unified Communications Manager (CUCM) 9.x to 11.0 and 11.5.

Supported browsers

To access the UC Analytics web site, use one of the following browsers:

•
Microsoft Edge
•
Internet Explorer 10 or later
•
Google Chrome
•
Mozilla Firefox
•
Apple Safari

For users with large amounts of data, it is recommended that you ensure your browser is in 64-bit mode.

For more information about setting Internet Explorer to 64-bit mode, see the section titled “Using a browser in 64-bit mode” in the UC Analytics User Guide.

Product licensing

In release 8.1, UC Analytics switched to a new license type (.dlv) and emailed the new license file to existing customers.

Existing customers on 8.1 or later

If you are an existing customer with 8.1 or later installed, you will have a .dlv license file installed. When you upgrade, your dlv license will continue to work if it is not expired.

To install a new license, use the following procedure to activate it.

To activate a license
1
Copy the license file (xxx-xxxx.dlv) to any single computer on which the UC Analytics Data Engine service is installed.
You do not need to copy a license file to all computers on which the Data Engine service is installed. When the license is copied to one computer that hosts the Data Engine service, it is updated automatically on all the computers that host the Data Engine service.
2
Start Quest UC Analytics | Quest UC Analytics from the Start menu or run the DeploymentManager.exe file from the product installation directory.
3
Click the Manage Licenses button.
4
Click Add License and browse to the location where license file (xxx-xxxx.dlv) is copied and install it.
New customers

After you download a trial version or purchase UC Analytics, you will receive a license file (.dlv) through email that is used to activate UC Analytics. After you install UC Analytics but before you can use UC Analytics, you must activate the license.

To activate a license
1
Copy the license file (xxx-xxxx.dlv) to a computer on which the UC Analytics Data Engine service is installed.
2
Start Quest UC Analytics | Quest UC Analytics from the Start menu or run the DeploymentManager.exe file from the product installation directory.
3
Click the Manage Licenses button.
4
Click Add License and browse to the location where license file (xxx-xxxx.dlv) is copied and install it.

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.

About us

Quest provides software solutions for the rapidly-changing world of enterprise IT. We help simplify the challenges caused by data explosion, cloud expansion, hybrid datacenters, security threats, and regulatory requirements. We are a global provider to 130,000 companies across 100 countries, including 95% of the Fortune 500 and 90% of the Global 1000. Since 1987, we have built a portfolio of solutions that now includes database management, data protection, identity and access management, Microsoft platform management, and unified endpoint management. With Quest, organizations spend less time on IT administration and more time on business innovation. For more information, visit www.quest.com.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

•
Submit and manage a Service Request.
•
View Knowledge Base articles.
•
Sign up for product notifications.
•
Download software and technical documentation.
•
View how-to-videos.
•
Engage in community discussions.
•
Chat with support engineers online.
•
View services to assist you with your product.
Third-party contributions

This product contains the following third-party components. For third-party license information, go to http://www.quest.com/legal/license-agreements.aspx. Source code for components marked with an asterisk (*) is available at http://opensource.quest.com.

 
Table 14. List of third-party contributions
Component
License or acknowledgement

BouncyCastle 1.8.1

MIT N/A

crypto-ts 1.0.2

MIT

Hopscotch 0.1.2

Apache License, Version 2.0

HTML5 Sortable 1.0.0

MIT N/A

Infuse JS 1.0.1

Infuse JS License

Copyright 2013 infuse.js Romuald Quantin www.soundstep.com

jquery.fileDownload 1.4.2

MIT N/A

Json.NET 6.0

MIT N/A

JQuery 1.8.2

MIT

MailKit 1.18

MIT N/A

MimeKIT 1.18.1

MIT N/A

Moment.js 2.6.0

MIT N/A

OpenSSL 1.0.2l
(25-May-2017)

OpenSSL 1.0

Copyright (c) 1998-2017 The OpenSSL Project. All rights reserved.

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/).

SharpZipLib 0.86

SharpZipLib License

The library is released under the GPL with the following exception:

Linking this library statically or dynamically with other modules is making a combined work based on this library. Thus, the terms and conditions of the GNU General Public License cover the whole combination.

As a special exception, the copyright holders of this library give you permission to link this library with independent modules to produce an executable, regardless of the license terms of these independent modules, and to copy and distribute the resulting executable under terms of your choice, provided that you also meet, for each linked independent module, the terms and conditions of the license of that module. An independent module is a module which is not derived from or based on this library. If you modify this library, you may extend this exception to your version of the library, but you are not obligated to do so. If you do not wish to do so, delete this exception statement from your version.

Note The exception is changed to reflect the latest GNU Classpath exception. Older versions of #ziplib did have another exception, but the new one is clearer and it doesn't break compatibility with the old one.

Bottom line In plain English this means you can use this library in commercial closed-source applications.

Simple.OData.Client 4

MIT

spin.js 1.2.2

MIT

typeahead.js 0.10.2

Copyright 2013-2014 Twitter, Inc. and other contributors; Licensed MIT

Web Toolkit Javascript SHA-256 1.0*

© 2013 webtoolkit.info Inc. All rights reserved.
Creative Commons Attribution England and Wales 2.0

ua-parser 0.7.10

Copyright 2012-2015 Faisal Salman

7-ZIP 9.20

7-ZIP 9.20

 
Table 15. List of third party components (for Doradus and QUI)
Doradus 3.0 Components &
QUI (Quest UI Library) 1.8 Components
License or acknowledgement

Cassandra 3.0.14

Copyright © 2017 The Apache Software Foundation.

Licensed under the Apache License, Version 2.0. Apache and the Apache feather logo are trademarks of The Apache Software Foundation.

Cassandra C# Driver 3.9.0

Copyright © 2018, DataStax

Licensed under the Apache License, Version 2.0

Cassandra Java Driver 2.1

Copyright 2012-2015, DataStax

Licensed under the Apache License, Version 2.0

Google Open Sans 1.0

Apache 2.0

Guava 18.0

Copyright (C) 2011 The Guava Authors

Licensed under the Apache License, Version 2.0

Javax Servlet API 3.0.1

Copyright © 2014, Oracle Corporation and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

License CDDL + GPLv2 with classpath exception 1.0

Jetty 9.2

Copyright © 2015 The Eclipse Foundation. All Rights Reserved.

Licensed under the Apache License, Version 2.0

log4j 1.2

This product includes software developed by the Apache Software Foundation (http://www.apache.org.)

Licensed under the Apache License, Version 1.1

Lz4 .NET 1.0.10.93

Copyright © 2014, Milosz Krajewski

Licensed under the BSD 2-Clause "Simplified" License

Lz4 Java 1.3

Licensed under the Apache License, Version 2.0

Netty 4.0.44.Final

Copyright © 2018 The Netty project

Licensed under the Apache License, Version 2.0

slf4j - Simple Logging Facade for Java 1.7

Copyright (c) 2004-2008 QOS.ch All rights reserved.

snakeyaml 1.11

Licensed under the Apache License, Version 2.0

Snappy Compression Library 1.1

Copyright 2011, Google Inc.

All rights reserved.

Twitter Bootstrap 2.1.1

Twitter Bootstrap 2.3.1

Licensed under the Apache License, Version 2.0

Underscore.js 1.5.1

© 2009-2013 Jeremy Ashkenas, DocumentCloud and Investigative Reporters & Editors

MIT N/A

Underscore.string 2.3.0

MIT N/A

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