On a Linux-based machine, the NetVault Backup Service starts, and then stops immediately.
No error messages are displayed.
This issue can occur if the PostgreSQL service cannot resolve the host name localhost, and fails to start.
Check the /etc/hosts file, and if the file does not contain an entry for localhost, add the entry.
The installer reports a preinstall script error and cancels the installation process.
When this error occurs, do the following:
No errors are reported; the installation process fails silently.
Try installing the software after installing the required libraries. For more information about the requirements, see Platform-specific requirements.
Upgrade fails on a Windows-based NetVault Backup Server or Client on which the Plug-in for DB2 is running.
Upgrade fails because the installer is unable to delete the library files in the Windows\System32 folder due to sharing violations.
The Plug-in for DB2 causes this problem. When you run a DB2 backup or restore job, the DB2 Server process invokes the shared library used by the Plug-in for DB2. After the backup or restore job completes, the DB2 Server process does not unload the library and release the shared memory. During upgrade, the installer is unable to overwrite the library files because they are in use. So, the process fails.
To successfully upgrade the NetVault Backup Server or Client software, do the following:
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