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标题
Cannot sign in with the Spotlight Cloud Diagnostic Server App . Getting error "Sorry, we cannot sign you in" -
说明
Getting error message below when launching Spotlight Cloud Diagnostic Server App for the first time:
OR
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解决办法
SOLUTION 1:
Go to Control Panel | Internet Options | LAN settings.
Check < Use a Proxy Server for your LAN > and < Bypass proxy server for local addresses > . In exceptions, add localhost; 127.0.0.1
SOLUTION 2:
If no proxy is being used, please ensure the 'Spotlight Cloud Diagnostic Server' Windows service is running.
If it cannot be started, please verify that the Windows service account has 'Full Control' (Read/Write) permissions the on folder "C:\Program Files\Quest Software" (or the folder where the Cloud Diagnostic Server is installed.)
SOLUTION 3:
See attached document for complete troubleshooting checklist
SOLUTION 4:
Please ensure the system time on the computer is accurate to your local time
SOLUTION 5:
If the following Cipher is not allowed on your system:
TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
Please enable it with the IIS Crypto tool:
https://www.nartac.com/Products/IISCrypto/ -
附件