The EMWProf extended log contains an entry such as the following:
26-3-2008 10:15:26 Core [Trace] Enter Password dialog. Ok button was pressed.
26-3-2008 10:15:26 Core [Trace] Outlook Could Not Logon dialog. Ok button was pressed.
26-3-2008 10:15:26 Core [Trace] Check Name dialog. Cancel button was pressed.
MAPI error.
Error code: 0x80040111
Description: MAPI_E_LOGON_FAILED
This appears to indicate that the user selected Cancel whilst specifying credentials, but this is not necessarily the case.
This error can mean that the temporary profile created by the profile updating tool is not able to see the target GAL. This could be due to network issues, slow links, or NetBIOS name resolution of the target Exchange server from the workstation where is EMWProf is running.
Check for network issues, slow links, & that you can resolve the NetBIOS name of the target Exchange server from the workstation where EMWProf is running.
To enable extended logging, please refer to https://support.quest.com/SUPPORT/index?page=solution&id=SOL22429
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