Rare issue with ChangeAuditor Client hanging / timing out when when opening archive databases.
With either an upgrade of the ChangeAuditor Archive via the Client or a database direct connection from the Client to the Archive database(s), the Client may hang / timeout indefinitely and in the log files, you will see one or more entries similar to:
SQL error: TIMEOUT on usp_QueryTree
WORKAROUND
- Using SQL Server Management Studio, first run this command against the Archive Database(s) that seem to have this issue:
==========
Select * FROM Query.Folder
WHERE FolderID = '00000000-0000-0000-0000-000000000000'
AND FolderName = 'Local'
==========
- If any results are returned, run this SQL query against the same database.
==========
DELETE FROM Query.Folder
WHERE FolderID = '00000000-0000-0000-0000-000000000000'
AND FolderName = 'Local'
==========
- Re-open the ChangeAuditor Client and again attempt to connect to the Archive Database(s).
STATUS
Waiting for fix in a future release of Change Auditor .
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