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标题
Error upgrading backup agent. Cannot install Backup agent. -
说明
Get an error about backup version when trying to upgrade agents after upgrading RMAD. -
原因
Cannot create backups due to Backup Agent incompatibility between RMAD version and Backup Agent on the DC. When trying to upgrade the agent operation status shows "Failed: Cannot install Backup Agent. Details: The Backup Agent version 8.5.1.5077 has been detected. The agent version 8.6.1.6026 is required." -
解决办法
WORKAROUND #1:
- See KB article 4237305 (https://support.quest.com/recovery-manager-for-ad/kb/4237305/cannot-upgrade-backup-agents-getting-an-error-that-the-agent-cannot-be-contacted ).
WORKAROUND #2:
- After the error has been shown, take note of the DCs that have issues upgrading.
- For each DC with the issue, open the Services Snap-in (services.msc) and restart the "Quest Backup Agent" service.
- Return to the Backup Agent Management node on the Rmad console and retry upgrading the Backup Agents for the failed DCs. The result should be succeded.
- Right click the Backup Agent Management node on the Rmad console and select "Discover all Backup Agent Instances" to refresh the console's agents.