Depending on the type of job, the job or task log will be created in its own folder. Please collect the log on the following directories.
For Backup Jobs:
- \vRanger\Logs\User\Jobs\Backup
- \vRanger\Logs\User\Tasks\Backup
For Restore Jobs:
- \vRanger\Logs\User\Jobs\Restore
- \vRanger\Logs\User\Tasks\Restore
For Replication Jobs:
- \vRanger\Logs\User\Jobs\Replication
- \vRanger\Logs\User\Tasks\Replication
NOTES:
- By default, the vRanger directory will be located in C:\Program Files\Quest\vRanger
- The job log contains information about virtual or physical machines that are being processed.
- One task log will be generated per virtual or physical machine.
- The task log contains detailed information about the machine that is being processed such as:
- Inventory source.
- Type of machine (VMware/Hyper-V/Physical)
- Transport selection.
- Repository connection.
- Error messages.
Alternatively, the task log can be collected by copying the log from the "My Jobs" window:
- Go to "My Jobs" | Failed Tasks
- In the right pane, all the jobs should be listed.
For the Job Log:
- Click the first line of the job.
- Click the "Log" tab in the bottom pane.
- Copy the log in a word or text document then attach it to the Service Request.
For the Task log:
- Expand the job by clicking the plus (+) sign.
- Click the specific machine task.
- Click the "Log" tab in the bottom pane.
- Copy the log in a word or text document then attach it to the Service Request.
Sample log:
![](https://prod-support-images-cfm.s3.amazonaws.com/KB_1-20FV6TN_vranger_log.jpg)