IT Security Search upgrade fails (4370568)

IT Security Search upgrade fails

Upgrading ITSS from a previous version fails and the installation wizard shows a '0x800' error code with "Setup Not Completed"

Incorrect upgrade path or existing installation is corrupted.

Ensure you are installing IT Security Search (ITSS) considering the following installation path mentioned in the Release Notes documentation of each version:

If the current version is 11.4.x:

IT Security Search 11.5 can be installed on top of version 11.4.1 with or without updates.

If the current version is 11.5.x:

IT Security Search 11.6 can be installed on a new machine directly or on top of version 11.5.

NOTE: There is no direct upgrade from 11.4.x to 11.6, you will need to first install 11.5 on top before upgrading to 11.6.

If the in-place upgrade is still failing, you will have to completely uninstall the previous version of ITSS, clean up, and install the new version:

https://support.quest.com/kb/4371782

https://support.quest.com/technical-documents/it-security-search/release-notes/