What are the Offline, Online, and Real-time frequencies? (4375681)

What are the Offline, Online, and Real-time frequencies?

There are several choices for collection frequency options, what are the Offline, Online, and Real-time collection frequencies?
 

Real-Time
When a user is currently focusing on a screen, the sampling frequency for all of the collections associated with this screen switches to Real-Time, The collection frequency determines the sampling frequencies of the other collections (collections that are not running in Real-Time mode).

Offline
When at least one user is connected, the sampling frequency for all of the collections that are not currently running at Real-Time frequency switches to Online.

Online
when no user is currently connected to the application


Some agents can also be set using broader Low/Medium/High settings based on tbe the above categories. The available collection frequencies here are as follows:

• Low - All collections are running in Offline mode, regardless of whether a Client is connected

• Normal -The collections’ running mode (Online/Offline/Real-time) adjusts dynamically according to the Client’s connection status (disconnected/connected/focusing on a screen).

• High - All collections are running in Online mode, regardless of whether a Client is connected