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标题
DL Appliance crashing with a BSOD due to PERC firmware hang -
说明
A DL1X00 or DL4X00 appliance is crashing with a BSOD error.
The Windows Event logs contains Event 2336 indicating that there was a FW hang on a PERC disk controller.
Windows System Event Log - Event 2336
"Controller event log: Fatal firmware error: Driver detected possible FW hang, halting FW.: Controller 0 (PERC H710P Mini) "
"Controller event log: Fatal firmware error: Line 1232 in ../../raid/1078dma.c: Controller 0 (PERC H710P Mini) "
PERC TTYLogs;FW Crash FW 1EVT#03966-10/10/18 20:38:09: 15=Fatal firmware error: Driver detected possible FW hang, halting FW.EVT#03967-10/10/18 20:38:09: 15=Fatal firmware error: Line 1232 in ../../raid/1078dma.c -
原因
The PERC Controller firmware has halted. The PERC firmware may have become corrupt causing the system to crash. -
解决办法
Updating the Firmware of the affected PERC controller should resolve the corrupt controller firmware.
The firmware can be upgraded from the Dell LifeCycle Controller on boot up by hitting F10 or downloaded from Dells website and installed manually on the server.
How to patch a DL appliance server using LifeCycle Controller;
To upgrade the DL appliance server manually, the required firmware package can be downloaded from Dell's website.
What Dell PowerEdge Server the DL appliance is based on;
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缺陷ID
262141