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标题
The remote server returned an error: (500) Internal Server Error Trying To Restore Messages From ArchiveManager -
说明
Trying to restore messages with attachments from Quest Archive Manager, Recovery Manager for Exchange return the next error in the logs:
ArchiveManagerSession.HandleException(): Error calling the Archive Manager Web service . Details: System.Net.WebException: The remote server returned an error: (500) Internal Server Error.at System.Net.HttpWebRequest.GetResponse()at QuestSoftware.ArchiveManager.AfterMailServiceImp.AfterMailServiceSession._SaveAttachmentToStream(IArchiveManagerAttachment attachment, Stream outStream)at QuestSoftware.ArchiveManager.AfterMailServiceImp.AfterMailServiceSession.<>c__DisplayClass27.<SaveAttachmentToStream>b__26()at QuestSoftware.ArchiveManager.AfterMailServiceImp.AfterMailServiceSession.InvokeWebMethod(Action method)Oct 28 08:44:47.263 [4212:0015] 3 AfterMailServiceSession.Uninitialize(): Logging out from the Archive Manager server: -
原因
API issue from Recovery Manager for Exchange tool trying to restore archived messages with attachments -
解决办法
WORKAROUND 1(Delete temp files)
1. On the Quest ArchiveManager server, go to C:\WIndows\Temp folder and delete all .tmp files found
2. Try to run another restore
WORKAROUND 2(Force old API)
1. Open the registry editor on the Recovery Manager for Exchange server.
2. Search for the next path:
For 32 bits:
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Quest\Recovery Manager for Exchange]
For 64 bits:
[HKEY_LOCAL_MACHINE\SOFTWARE\Quest\Recovery Manager for Exchange]
3. Add the next string value depending the bitness of the Recovery Manager for Exchange version installed.
AmUseWebServiceAPI = True