Launching Toad prompts for an authorization key and user set up every single time. (4310215)

User installed Toad for Oracle 9.7 or above on a Windows 2000, 2003 terminal server  or Windows Vista. When the user launches Toad, they are prompted for the authorization key and site message every time. They are also prompted for initial Toad setup options.

Also, when the user launches Toad, is is creating a new User Files directory each time. By default Toad 9.7 installs user files into C:\Documents and Settings\USER_NAME\Application Data\Quest Software\Toad for Oracle\9.7. But each time they launch Toad it creates a new user files directory in C:\Documents and Settings\USER_NAME\Application Data\Quest Software\Toad for Oracle\9.7 (1), folowed by 9.7 (2), and so on. On Windows Vista, this behavior is found in C:\Users\USER_NAME\AppData\Roaming\Quest Software\Toad for Oracle\9.7

RESOLUTION 1:

1. Open the Regsitry Editor by going to Start | Run | regedit. Click OK.

2. Browse to HKEY_Current_User | Software | Quest Software | Toad for Oracle | Installations.

3. Make sure the following directories are set correctly for your Toad for Oracle install. These are the default directories:

Make sure AppData is pointing to C:\Documents and Settings\USER_NAME\Application Data\Quest Software\Toad for Oracle\9.7

Make sure Path is pointing to C:\Program Files\Quest Software\Toad for Oracle

4. Make sure the user has read/write privileges to these registry settings. Also make sure the user has read/write/execute privileges to those directories.

5. If this does not work, continue to Resolution #2.

RESOLUTION 2:

1. Uninstall existing Toad for Oracle installations by going to Start | All Programs | Quest Software | Quest Installer | Quest Installer.

2. Remove rename the directories were Toad for Oracle  was installed  such as C:\Program Files\Quest Software\Toad for Oracle.

3. Reinstall the latest version of Toad for Oracle from http://support.quest.com

Disclaimer : Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 "Description of the Microsoft Windows registry": http://support.microsoft.com/default.aspx?kbid=256986

Toad is not picking up the User Files directory or is not picking up where to find the User Files directory. If it cannot be found or read, Toad will create a new one.