-
Title
Errors using AIExplain feature: "AI is disabled for your license" and "Unfortunately your access to AIExplain could not be verified.". -
Description
Errors using AIExplain feature: "AI is disabled for your license" and "Unfortunately your access to AIExplain could not be verified.".
How to enable the AIExplain feature in Toad?
-
Cause
AIExplain is only accessible to those who opt-in to participate in the preview feature, and have enabled it via the online License Portal. -
Resolution
To agree and opt-in to participate in the preview feature:
1. Check with your license administrator for an email notification regarding feature activation.
Alternatively, the license administrator can contact their account representative or Quest product team at ToadBetaTeam@groups.quest.com. Upon processing the request, you'll receive an email notification regarding feature activation.
2. Confirm your agreement to participate in the preview feature by responding to the email.
To enable the opt-in preview feature:3. You will receive a second email with instructions on how to enable the feature using the online License Portal. See KB article for details: https://support.quest.com/kb/4374955
4.Once the feature is enabled, in Toad retry the feature (or click Refresh License if needed) to start using the feature.*Note: Only license owners or administrators of the license can opt-in and enable beta or preview features. To learn about your role on the license, see more details in KB article: https://support.quest.com/kb/4375750