-
Title
Toad for Oracle Subscription - Connection Checklist -
Description
When trying to sign into Toad for Oracle Subscription, the following error may appear:
'Unable to Sign In.
Your machine is connected to the internet but we are unable to reach the sign in server.
Please check anything that might interfere - such as firewall, proxy or VPN settings - and then click the Retry button to try again' -
Resolution
This message when you try to log in, or open Toad for Oracle Subscription is likely to appear when there is something on the machine, or the environment that blocks Toad from connecting to the internet. Please find below, a connection checklist, which should help to solve this issue.
(You may need to check with your network/admin team if certain changes need to be made that they have the permissions to change for example. If there is any firewall in place that might block the Toad.exe process from connecting to the internet, it will need to be whitelisted.)
===============================
Troubleshoot Subscription Sign In and Sign Up Failure
Review these sections to ensure that your machine is properly configured to allow your subscription application to connect to Quest online service.
Check the internet status
Make sure that you can access the internet
Enable active scripting
The sign in/sign up pages require active scripting.
1. From the Windows start menu, type Internet Options and select it
2. Activate the Security tab
3. Select the Internet zone
4. Click Custom level...
5. Scroll down to the Scripting section and set Active scripting to Enabled
6. Click OK
Check access to the required URLs
Access to these hosts is required for authentication and license retrieval:
• https://id.quest.com
• https://licensing-api.toadworld.com
Run "tracert" from a command prompt to verify access. A response of "Trace complete"
indicates successful access.
• tracert -h 1 id.quest.com
• tracert -h 1 licensing-api.toadworld.com
Allow access to the required URLs:
Determine if you are using a Proxy Server
1. From the Windows start menu, type Internet Options and select it
2. Activate the Connections tab
3. Click LAN settings
4. If any of the Automatic configuration or Use a proxy server for your LAN options are
checked, you may be using a proxy server
5. If you are unsure, check with your system administrator or use an online proxy check tool to
confirm
Follow the steps below according to your proxy settings:
If a Proxy Server is configured for the local machine:
1. From the Windows start menu, type Internet Options and select it
2. Activate the Connections tab
3. Click LAN settings
4. Click Advanced
5. Add the following to the list of Exceptions
o Recommended: Use wildcards so that all Quest subdomains bypass the proxy
allowing for full product functionality:
localhost;https://*.quest.com;https://*.toadworld.com
o You can optionally add specific sites:
▪ Recommended for full product functionality:
localhost;https://id.quest.com;https://licensingapi.toadworld.com;https://autoupdate.toadworld.com;https://
certifiedversions.ism.quest.com;https://communitydownloads.quest.com;https://licensing.toadworld.com
▪ Required for authentication and license retrieval:
localhost;https://id.quest.com;https://licensingapi.toadworld.com
6. Click OK to each dialog until you have exited Internet Options
If no proxy server is configured for the local machine:
1. From the Windows start menu, type Internet Options and select it
2. Activate the Security tab
3. Select the Trusted sites zone
4. Click Sites
5. Add to the list of trusted websites:
o Recommended: Use wildcards so that all Quest subdomains are trusted allowing for
full product functionality:
▪ https://*.quest.com
▪ https://*.toadworld.com
o You can optionally add specific sites:
▪ Recommended for full product functionality:
▪ https://id.quest.com
▪ https://licensing-api.toadworld.com
▪ https://autoupdate.toadworld.com
▪ https://certifiedversions.ism.quest.com
▪ https://community-downloads.quest.com
▪ https://licensing.toadworld.com
▪ Required for authentication and license retrieval:
▪ https://id.quest.com
▪ https://licensing-api.toadworld.com
6. Click OK to each dialog until you have exited Internet Options
After making the necessary changes, validate that you can connect to the required URLs without
error.
Check TLS 1.2 protocol is enabled
Toad for Oracle Subscription uses TLS 1.2 protocol to validate the license. Make sure you have TLS 1.2 activated:
1. From the Windows start menu, type Internet Options and select it
2. Activate the Advanced tab
3. Scroll down to the Security section and ensure that Use TLS 1.2 is checked
4. Click OK
Connect with our team
Contact us at https://support.quest.com/contact-support
====================