Chat now with support
Chat with Support

Rapid Recovery 6.8 - Release Notes


The following is a list of enhancements implemented in Rapid Recovery6.8.

Table 1: General enhancements

Enhancement Issue ID
Supports new kernels using new Linux OS for version 5.8 and higher RR-110932
Add support of VMware vSphere 8 RR-111263
Security fixes in 6.8 RR-111265
RHEL, Oracle, Alma, Rocky Linux 9 support RR-111269
Ubuntu 22.10 support RR-111272
Live DVD based on Ubuntu 23.04 RR-111273

Deprecated features

The following is a list of operating systems and applications that have limited support due to end-of-life status as of Rapid Recovery 6.8:

  • Operating systems:
    • CentOS Linux 6.4-6.10
    • Oracle Linux 6.4-6.10
    • Red Hat Enterprise Linux (RHEL) 6.4-6.10
    • SUSE Linux Enterprise Server 11 SP4 and 12 SP3
    • Ubuntu Linux 16.04 LTS
  • Hypervisors:
    • Hyper-V on Windows 10 x64 (for Agentless protection)
    • Oracle Virtual Box 5.2
  • Platforms:
    • Oracle RDBMS 18c and 12c
    • SharePoint Server 2016
    • Exchange Server 2010 x64

The following applications are no longer support by Rapid Recovery as of release 6.8:

  • Hypervisor:
    • VMware Workstation 14.x


Resolved issues

The following table includes a list of issues addressed in this release.

Table 2: Issues resolved in this release

Issue Description Issue ID
Upgrade, Deploy, Installation with web-installer are failing due error code: 3002. Message: The certificate for xxx_x64.msi issued to Quest Software Inc. is invalid: The certificate is revoked. 111431
Upgrading the agent to version 6.8 causes backups to fail for CentOS 7.X machines 111389
Agentless backups failing for Windows machines on specific environment 111388
'Password' field is absent in Import Archive Wizard in Chrome 111381
BMR for Linux Agentless VM fails with error: GetAttachedDevices failed to return a proper list of devices, error code NoEntry 111380
Windows 2012 R2 cannot boot after the agent upgrade to 6.8 111379 script does not work on SLES 15 111378
Very old versions of UltraVNC shown in tooltips 111377
VirtualBox export is failing for all agent and OS types with error "Input string was not in a correct format" 111376
BootCD with VNC creation fails with Error Unable to load DLL 'D3Des.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E) 111375
LMU cannot be opened 111364
Agent x32 service fails to start 111363
PS commands fail with "Could not convert from 'Replay.Common.NativeWrapper.TevoLib.TevoLibWrapper,Common.NativeWrapper' to System.Type - Maybe type could not 111360
Alma 9 fails to boot after BMR due to incorrect naming in the fstab 111359
Failed connect to LiveDVD via ssh/sftp 111358 script does not work on new liveDVD. 111357
Agent service fails to start 111356
blk-snapshot kernel module failed to compile on 5.15.0- kernel. 111309
Alma, Rocky and CentOS do not detect / recognize LVMs except root after BMR 111308
Error in logs at stage "Fix boot request" is logged during BMR of EFI Alma, Rocky and CentOS 111307
Network is not available in restore console for LiveDVD 111306
There is no "Threshold" setting for Azure (NAS) repository 111304
Deploying Virtual Machine in Azure fails with "Error There is no sub net for network 'network name' " 111303
VM Option hangs on Loading in the Virtual Machine Export Wizard for Azure 111298
"Passphrase" field is absent in Protect Machine Wizard for Encryption Key step in Chrome 111297
Latest DKMS versions does not support REMAKE_INITRD flag 111293
Core service does not start 111292
Cannot add Backblaze B2 cloud account in URC 111289
Core doesn't obtain metadata from ESXi agentless VMs after upgrade from 6.7 to 6.8 (experimental build with vSphere 8) 111286
Mount of a recovery point is failing with "TevoMountReplay failed with error -2147023670 (0x800704ca - The network connection was gracefully closed)" in specific scenario 111271
Linked agents are showing duplicated on the LMU 111262
RHEL 8.x based machines reboots or hang during the transfer when data are being written to the disk 111261
Report email is not processing in the license portal for MSP Groups 111260
Failed to install NBD module on some kernels 111259
Core service fails to start with ComponentActivator: could not instantiate 111258
Cannot delete or detach Core from DL Appliances account 111252
The active license data displays incorrectly 111251
Incorrect QorePortal link in the Core's download tab 111250
Core/Agent install fails when recent vc_redist.x64/x32 2015-2022 are installed 111248

Known issues

This topic contains known issues in the following categories:


Table 3: Core and Windows known issues

Issue ID Known Issue Description Workaround Functional Area
111365 Core UI cannot be loaded if using SAML, it just tries loading in a loop   Core Console UI
111299 Oracle integrity check fails   Oracle DB Support
111113 SLES 12 SP5 fails to boot after BMR    
111095 Export and BMR from Ubuntu 20.04 to VMware fails to boot.    
110991 [ZD] Multiple Cores have the same ID   Metadata
110954 [ZD] Restore is completed without any data restored (document is blank) and/or "Save as" is failing if DR, SQL and SP are installed on different servers   DocRetriever
110865 Linux machine hangs from time to time while snapshot if some i/o data was generated for the same volume None Transfer, Linux, Core Service
109771 After canceling an ESXi export task when all volumes are in the post-processing phase, an error message appears.   Virtual export
109575 On a specific environment, Core Console UI does not load, with the error "Attempted to read or write protected memory. This is often an indication that other memory is corrupt."   Core Console UI
109236 Transfer job for VM with SharedVHDX on SOFS appears to fail with errors "Session with the id has not been found: fileTransmitSessionId" and "The process cannot access the file because it is being used by another process: " but recovery points actually are created.    


Trying to perform an "Open Exchange Database" job from a recovery point fails with error "Multiple concurrent writable mounts of a single volume are not supported."

Use the Local Mount Utility, or manually mount the recovery point and open the database.

107978 When deploying the Rapid Recovery Agent from the Core server, the Microsoft Store Install Service disappears from the list of services visible on the protected machine. No workaround at this time. Agent installation
107947 On a specific environment, virtual export fails to start, with error: 'Cannot connect to a remote machine '{0}' ' sometimes on unstable environment. Contact Quest Support for a patch to resolve this issue. Virtual export
107855 On a specific Dell PowerEdge Windows server environment, protected machine hangs briefly (up to 1 minute) every hour when the Rapid Recovery Agent service starts, seemingly due to a 20-30 BCD query. Perform BCD queries one at a time, sequentially, to avoid this issue. For diagnostic steps, see Quest Knowledge Base article 259558. Agent unresponsive
107784 When protecting a cluster, there is no ability to add cluster nodes to Virtual Standby No workaround at this time. Virtual export
107755 When creating an archive using the Archive Wizard, if you return from the Options wizard page back to the Machines page, there is no ability to edit the date range. Close the wizard without saving the archive, and run through the wizard again. Archiving, usability
107346 When restoring or performing virtual export of a volume with 512-bytes per sector to a volume with 4096-bytes per sector, a warning message does not appear. For workaround, please see Quest Knowledge Base article 144232. Virtual export, notifications
107304 On a specific appliance environment, the error message "GetResponse Timed Out" appears when trying to open the Appliance page. Contact Quest Support for a patch to resolve this issue. Appliance, Core Console UI
107182 Encryption key does not apply to cluster nodes during cluster protection. Select encryption key for nodes manually in Settings. Encryption
106938 On a specific appliance environment, the "Storage Hardware" information is not available on the Appliance Health page. Contact Quest Support for a patch to resolve this issue. Appliance, Core Console UI
106545 When upgrading a Core (in languages other than English) that protects machines with Agent version earlier than, the Compatibility page of the Rapid Recovery Core Installer wizard incorrectly shows Agent version 7 in the message instead of Agent 6.2 or Agent 6.3 (based on the installer being used). None available. Disregard the version number. Protected machines with supported operating systems will be upgraded to Rapid Recovery Agent version 6.3. Installer, localization
105830 Rollup job does not merge replicated recovery points according to the retention policy if seed drive for older recovery points was not consumed. Consume the seed drive on the target core. Rollup jobs, replication, seed drive
105445 Trustedinstaller process called during every metadata request from Agent, consuming about 100MB of additional RAM. Contact for a patch to address this issue. Metadata
103477 If the Quest NetVault Backup with BMR plugin is installed on the same server as the Rapid Recovery Core, then ESXi exports fail. Copy the following DLLs from Coreservice\vddk\bin to the Coreservice folder, and then restart the Core service:
  • glib-2.0
  • gobject-2.0
  • gvmomi
  • iconv
  • intl
  • libcurl
  • libxml2
  • vixDiskLibVim
Virtual exports
102390 Drive letters are not assigned on an exported machine that is identical to the original machine. Assign drive letters manually, or contact Support for a script to run on the exported machine that solves the issue. Virtual exports
97451 Volume letters are not assigned after BMR for GPT partitions of ESXi Agentless VM. Assign drive letters manually. BMR, ESXi agentless
ESXi virtual export with automatic disk mapping using default configuration for the VM configuration location fails with unclear error. The Failure Reason is "Task 'ReconfigVM_Task' failed: Invalid configuration for device '0'." Reduce the number of concurrent exports. Virtual exports, ESXi

Go to the top of the Known issues topic.


Table 4: Linux known issues

Issue ID Known Issue Description Workaround Functional Area
111206 Linux volume metadata displays incorrectly.   Linux, Metadata
110865 If I/O data is generated for a volume on a Linux machine, the Linux machine may not respond during a snapshot.   Linux, protected volumes
107984 When installing Rapid Recovery Agent on a Linux machine, minor misspellings appear on the command line for firewall settings. No workaround at this time. The text "Configured manualy. May be reconfigured…" is expected to be changed to "Configured manually. This may be reconfigured...". Linux, Agent installation


Table 5: Local Mount Utility known issues

Issue ID Known Issue Description Workaround Functional Area
108540 Toast pop-up notifications appear outside of the Local Mount Utility application window/frame. No workaround at this time. Notification
107756 Tthere is no ability to set Core Connection Timeout using the LMU UI. You can set the Core Connection Timeout using the Windows registry using key CoreConnectionTimeout. For more information, see Quest Knowledge Base article 210006. LMU, Connection timeout


Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating