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NetVault 13.0.1 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Browsing a folder with a large number of files times out

Description

During a restore, browsing and expanding a folder with a large number of files, such as 10,000 or more, fails.

Symptoms

After several minutes of browsing, the restore job times out, the WebUI does not respond, or the error, “The remote machine: [MACHINE_NAME] is unavailable,” appears.

Solution 1

Use Catalog Search to find the item that you want to restore.

Solution 2

Manually increase the web services physical client long timeout settings by completing the following steps:

1
In the Navigation pane, click Change Settings.
2
On the NetVault Server Settings page, under Services, click Web Service.
3
In the Web Service dialog box, configure the Physical Client Long Timeout setting to the maximum amount of 60,000 seconds.

Safe Mode in NetVault

The following error occurs when NetVault is in Safe Mode, “NetVault Server is in safe mode. Please contact your service provider.”

In this case tenant must contact MSP administrator.

The following error conditions can force NetVault to run in Safe Mode:

•
A key process such as Media Manager or Schedule Manager fails to start.
•
The PostgreSQL database is unavailable or NetVault is unable to connect to one or more databases.
•
The NetVault Server is low on disk space.

In Safe mode MSP administrator must read the message from <Installation location>\config\safemode.cfg>, after login to NetVault Server

This file keeps the cause of NetVault Server to run in Safe Mode.

The following table describes the error types and possible options to resolve the issue identified in safemode.cfg:

 
Error type
Available options

Key process failures

When NetVault enters safe mode due to this error, no options are provided to resolve the issue.

Database connection failures

Please validate PostgreSQL Service logs and resolve the issue. You can now restart the services, if issue persist contact NetVault support.

 

Low disk space issues

Reclaim space in NetVault installation location and go to restart NetVault in normal mode

•
 
•
Restart NetVault in normal mode: Once NetVault enters safe mode, it remains in this mode whether the error is resolved or not. To exit safe mode, restart NetVault in normal mode.
Stop the NetVault Process Manager and NetVault PostgreSQL database server services. Remove safemode.cfg file from the following location: <Installation location>\config\safemode.cfg> and restart NetVault PostgreSQL database server and NetVault Process Manager services.
•
Restart NetVault with diagnostic tracing enabled: For diagnostic tracing consult Quest Technical Support.
•
Contact Quest Technical Support: If you are unable to resolve the issue, click this link to report the issue.

 

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