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ControlPoint 8.7 - Administration Guide

Preface Configuring the Environment in Which ControlPoint Will Run The ControlPoint Configuration Site Managing Your Farm List Managing Your ControlPoint License Granting ControlPoint Access to Web Applications and Content Databases Configuring ControlPoint Services Using Discovery to Collect Information for the ControlPoint Database Cache Using Sensitive Content Manager Services Setting Sensitive Content Manager EndPoints and Managing Scanning Preferences Managing ControlPoint Configuration and Permissions Modifying ControlPoint Configuration Settings
Changing Default Settings for Actions and Analyses Changing Default Settings to Improve Application Performance Audit Log Configuration Settings Changing Settings for Anomalous Activity Detection Restricting Functionality for Members of the Business Administrators Group Changing Default Settings for ControlPoint User Groups Changing Settings to Improve Discovery Performance Changing Settings to Accommodate Special Environmental Factors Changing Default Settings for Navigation Managing Site Provisioning Settings Specifying Global Settings for ControlPoint Policies Setting Preferences for the ControlPoint Scheduler Miscellaneous and Custom Configuration Settings Special-Purpose Configuration Settings
Changing Trace Switch Logging Levels Archiving SharePoint Audit Log Data Troubleshooting
ControlPoint Log Files Troubleshooting Configuration Errors Troubleshooting the ControlPoint Application Interface Troubleshooting Discovery Troubleshooting SharePoint Users and Permissions Troubleshooting Site Provisioning Troubleshooting ControlPoint Operations

Cannot Run Activity Analysis Using Real-time Data

Issue

I would like to run an activity analysis using real-time data, but the option is not available.

Reason

The Discovery job accumulates and caches activity data that is collected by the nightly SharePoint Usage Analysis tasks. Therefore, activity data is as current as the last time Discovery was run.

 

Activity Data in Analysis Results is Out of Date

Issue

Results of an analysis run on cached data includes activity data that is not current.

Possible Reasons

·You are requesting data for a date or time period that is older than the ControlPoint cache.  

· ControlPoint Discovery  has not been run on one or more Web application(s) within the scope of your analysis since the last date reflected in activity data.

Note that, if the Discovery job has not run, a message displays in the ControlPoint application header.  You can compare the date of the last Discovery with the date displayed in the analysis results header. (By default, activity data for site collections is reported for a time period that ends on the date of the last Discovery).

If you determine that Discovery has run and the out-of-date activity data is confined to one or more specific Web applications, it may be that the ControlPoint Application Administrator has excluded the Web application(s) from the Discovery process.

 

Cumulative Hits Only Available Option When Running Activity Analyses

Issue

For a Farm Summary Report or activity analysis:

·In the Parameters section, the only available option in the View Activity for drop-down is Cumulative Hits.

AND/OR

·In analysis results, the Requests column displays cumulative hits instead of number of requests or page views for the specified time period.

Possible Reason(s)/Resolution

·You are running a WSS-only farm (See Variations in Activity Data in the ControlPoint User's Guide.

·Since installing ControlPoint you have upgraded from SharePoint Foundation to SharePoint Server but Enable SharePoint Server functionality (MOSS) has not been changed in the ControlPoint application settings.

·Usage Reporting has not been enabled (See System Requirements in the ControlPoint Installation and Upgrade Guide.)

 

Activity Analysis Requests Column Only Shows 0's for Users and Requests

Issue

Activity Analysis results always show only 0's in the Avg. Users per Day and Requests columns.

Possible Reason

If analysis results show 0's for all sites within a Web application which you know has had activity, it may be that the Web application uses cross-farm Service Applications that has been created on a different farm that the one on which ControlPoint is installed (which, by default, means that activity data is inaccessible to ControlPoint).  

Contact Quest Support for instructions on configuring ControlPoint to access activity data from cross-farm Service Applications.

 

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