The KACE GO app is available from the Apple App Store and the Google Play Store.
Store access for iOS: https://itunes.apple.com/us/app/kace-go-client/id1630800439
Store access for Android: https://play.google.com/store/apps/details?id=com.kace.k1mobile
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If SSL is enabled: Compare the SSL certificate against the original. If there is a discrepancy that cannot be explained by a benign reason (benign reasons can include, for instance, expiration or update), do not log in. Contact your KACE Systems Management Appliance administrator for options. |
In KACE GO, you can sort tickets by:
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The option to clone or delete a ticket is not available when you have accessed that ticket through the See Also field of a cloned ticket. |
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When users do not have permission to view an asset such as a printer or copier, they will not be able to assign that asset to the Asset field of a ticket. In this case, users need to use the KACE web UI to assign the asset. |
NOTE: Administrators should ensure that the Asset field is not a required field for any queues that are exposed to users. |
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Log in to the KACE Systems Management Appliance Administrator Console: http://appliance_hostname/admin. |
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For more information, see "Configuring Mobile Device Access" in the KACE Systems Management Appliance Administrator Guide. Go to https://support.quest.com/kace-systems-management-appliance/technical-documents to view documentation for the latest release.
If KACE GO is used on a device employing Wi-Fi® for internet connectivity, notify.kace.KACE GOcom must be whitelisted on any internet filters that might be in place in order for KACE GO to function properly.
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