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Foglight for Integrations 6.3.0 - User Guide

Table of Contents

Using Foglight for Integrations

Understanding the Workflow

Alarms Workflow Service-Oriented Workflow SNMP Trap Receiver Workflow External Acknowledgement and Clearing of Alarms Workflow

Configuring Foglight for Integrations

Working in the Alarm Properties Dashboard Adding Configuration Item Properties Editing Alarm and Configuration Item Properties

Integration Samples

Receiving Alarms Samples Forwarding Alarms Samples Obtaining Integration Samples

Receiving Third-Party Alarms in Foglight

Preparing the Data Viewing Third-Party Alarms

Filtering Alarms Hiding Columns in the Alarms View Acknowledging Alarms Clearing Alarms Processing Alarms

Working with Configuration Items

Reviewing the Property Details of a Configuration Item Filtering Configuration Items Deleting Configuration Items Adding a Configuration Item to a Service

Using the CI Model in Service Builder

Selecting a Configuration Item in a Service Builder

Forwarding Alarms to Third-Party Systems

Forwarding Alarms Creating an XMLDump Script

Receiving SNMP Traps

Loading MIB Definitions Configuring Alarms from SNMP Trap Definitions Grouping SNMP Traps Configuring Agent Properties for the SNMP Trap Agent Troubleshooting

Receiving Acknowledged and Cleared Commands

Deploying and Configuring QMX Agents

Deploying QMX Agents Configuring QMX Agent Properties Configuring QMX

Configuring ServiceNow Integration

Requirements Configuring ServiceNow integration

CI List View Alarm Properties View CI Properties View Configuration View SNMP Trap Groups View

Alarm Integration Rule Clear Integration Alarm Rule Incident Integration Rule

Views

Foglight displays monitoring data in views that group, format, and display data. The following topics describe the main types of views.

Dashboards are top-level views that do not receive data from other views. Dashboards usually contain several lower-level views. The dashboards supplied with Foglight, and dashboards that users create, are available in the navigation panel.

Lower-level views in Foglight can be added to dashboards or can be accessed by drilling down from a dashboard. They receive and display data directly from the Management Server or from other views. Some views filter or select data that appears in other views in the same dashboard. Some are tree views with expandable nodes for selecting servers, applications, or data.

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Alarm Properties View

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CI Properties View

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Configuration View

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SNMP Trap Groups View

CI List View

The CI List view allows you to quickly access detailed information on the Configuration Items that have been fed into Foglight from third-party systems. In addition, from this view you can add a configuration item to a service.

This view is located in the navigation panel of the Foglight user interface, under the Integration dashboard.

For more information about working with configuration items in this view, see Reviewing the Property Details of a Configuration Item .

Figure 11. CI List view displaying all configuration items

Figure 12. CI List node details view

Table 7. Configuration Items fields and descriptions
Data Type	Description
name	A unique name of a Configuration Item.
aggregateState	The current state of the Configuration Item. For more information, see Alarm Properties View .
technologyMonitor	The technology monitor that sends Configuration Items.
source Id	A value that uniquely identifies the Configuration Item in the technology monitor.
type	A simple description of the type of object. For example, Node, Interface, Database, Business Service, and so on.
status	The status of the Configuration Item in the source system. The status can be either Active or Inactive. State icons indicate the status of a domain, server, application, or process.
effectiveStartDate	The date and time the Configuration Item was created.

Table 8. State icons
Icons	Description
	Normal
	Warning
	Critical
	Fatal

Alarm Properties View

The Alarm Properties view lists added and supplied properties for alarms. Added Properties lists unique properties that the user or operator has added for an alarm. Supplied Properties is a list of the properties that are supplied by default.

Use this viewto add properties for an alarm, as a result of that customizing an installation to meet the needs of the customer. Users can define a (limited) data type for the property along with a flag indicating whether many values are supported.

This view is located in the navigation panel of the Foglight user interface, under the Integration > Property Administration dashboard.

Figure 13. Alarm Properties view

For more information about how to add alarm properties, see Working in the Alarm Properties Dashboard .

Table 9. Added properties and Supplied Properties
Data Type	Description
Name	A required field that assigns a unique alarm property name.
Type	String: This value can include numeric characters, alphanumeric characters, and symbols Boolean: True or False Integer: A whole number between the values of -2147483648 and 2147483647 Long: A whole number with a range larger than Integer Float: A 32-bit floating point number Double: A 64-bit floating point number
Is List	True — Set the property to allow multiple values False — Set the property to allow only one value

CI Properties View

The CI Properties view lists all the properties that can be included on a Configuration Item. Supplied Properties are provided by default when the cartridge is installed. The properties that users add are Added Properties. Once defined, properties can be included in the XML for a Configuration Item.

This view allows you to add properties for a Configuration Item, so you can customize an installation to meet the needs of the customer. Users can define a (limited) data type for the property, along with a flag indicating whether many values are supported.

This view is located in the navigation panel of the Foglight user interface, under the Integration > Property Administration dashboard.

Figure 14. CI Properties view

For more information about how to add configuration item properties, see Adding Configuration Item Properties .

Table 10. Added properties and Supplied Properties
Data Type	Description
Name	A required field that assigns a unique Configuration Item property name.
Type	String: Can include numeric characters, alphanumeric characters, and symbols Boolean: True or False Integer: A whole number between the values of -2147483648 and 2147483647 Long: A whole number with a range larger than Integer Float: A 32-bit floating point number Double: A 64-bit floating point number
Is List	True — Set the property to allow multiple values False — Set the property to allow only one value

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