Before installing Foglight for Exchange, ensure your system meets the following minimum hardware and software requirements:
| Platform |
Any supported Foglight or Foglight Evolve platform. For complete information, see the System Requirements and Platform Support Guide. |
| Memory |
As specified in Foglight or Foglight Evolve documentation. |
| Hard Disk Space |
As specified in Foglight or Foglight Evolve documentation. |
| Operating System |
As specified in Foglight or Foglight Evolve documentation. |
| Monitored Servers |
Domain Controllers specified in Foglight for Exchange agent properties must be Windows Server® 2008 or later. Small Business Systems (SBS) versions have not been tested. Foglight for Exchange version 6.3 and subsequent releases support Microsoft® Exchange Server 2010, 2013, 2016 and 2019 including all service packs, unless otherwise noted. Minimum Domain and Forest levels should be Windows Server 2008. |
The following prerequisite conditions must be in place in order to successfully initialize an Exchange agent. Failure to meet these prerequisites may result in missing metrics in Foglight for Exchange dashboards.
Important: All prerequisite steps must be completed on the Exchange server as well as the Active Directory® server because the Exchange agent collects information from the Active Directory server and requires access permissions.
Note: The Remote Access Diagnostics utility, provided with this cartridge, checks the connectivity between the Foglight Agent Manager (FglAM) and Active Directory and Exchange servers that are being monitored. It also tests for the prerequisite conditions that must be met in order to initialize an Exchange agent. This utility requires .NET® 2.0 libraries to run. For more information on running the Remote Access Diagnostics utility, see the Remote Access Diagnostics User Guide.
Exchange account privileges:
Note: Make sure to give minimum required privilege to your agent; otherwise this agent cannot start data collection.
Domain Controller account privileges: a domain user account with the following privileges (LDAP):
Exchange servers that have to be accessed by clients not supporting GSS authentication must have SmbServerNameHardeningLevel set to 0 (the default). For more information, see http://support.microsoft.com/kb/2345886.
Rule #1: need local ports 135, 139, 389 (or 636) and 445 opened.
Rule #2: need "Dynamic RPC" local ports opened.
For more information, see the following article: https://support.quest.com/kb/SOL85903.
For details about this topic, refer to the "Configuring Windows Remote Management (WinRM)" section in the Foglight Agent Manager Guide.
The Kerberos configuration file specifies the KDC from which tickets are obtained. Operating systems sometimes have their own Kerberos configuration files. If present, the Agent Manager uses them by default. They can be found in the following locations:
If none of these files are found, the Agent Manager attempts to create its own kerberos configuration file, based on the detected settings. The detection can only be done on Windows, so on Unix, the file is not generated. On Unix platforms, you need to create your own Kerberos configuration files to establish WinRM connections using Negotiate authentication.
The krb5.ini or krb5.conf file should contain the realm info and hostname of the KDC for this realm. For example:
[libdefaults]
default_realm = <REALM_NAME_IN_CAPS>
[realms]
<REALM_NAME_IN_CAPS> = {
kdc = <fully_qualified_kdc_name>
}
[domain_realm]
.<domain_in_lower_case> = <REALM_NAME_IN_CAPS>
Server objects do not appear until at least one piece of data has been collected and recorded. If communication fails completely, you will not see objects.
Configuration steps:
Enable Remote Shell for the user account used to monitor the Exchange environment. For more information, see Manage Exchange Management Shell access.
If your Exchange environment is running on Windows Server 2012 or below, make sure to download and install KB2842230 from Microsoft Updated Catalog to avoid the "Out of memory" error. For more information, see "Out of memory" error on a computer that has a customized MaxMemoryPerShellMB quota set and has WMF 3.0 installed.
Execute the Set-ExecutionPolicy RemoteSigned command for all of your Exchange environments.
The new-TestCasConnectivityUser.ps1 PowerShell script must be run on each Exchange Server to configure a test account for the OWA connectivity user tests. This aids in the collection of OWA metrics. The script is located in the Scripts folder of your Exchange install directory. For example, if Exchange is installed in C:\Program Files\Microsoft\Exchange, then the script is located in C:\Program Files\Microsoft\Exchange\Scripts.
The following prerequisite conditions must be in place in order to successfully initialize an Exchange agent. Failure to meet these prerequisites may result in missing metrics in Foglight for Exchange dashboards.
Important: All prerequisite steps must be completed on the Exchange server as well as the Active Directory® server because the Exchange agent collects information from the Active Directory server and requires access permissions.
Note: The Remote Access Diagnostics utility, provided with this cartridge, checks the connectivity between the Foglight Agent Manager (FglAM) and Active Directory and Exchange servers that are being monitored. It also tests for the prerequisite conditions that must be met in order to initialize an Exchange agent. This utility requires .NET® 2.0 libraries to run. For more information on running the Remote Access Diagnostics utility, see the Remote Access Diagnostics User Guide.
Exchange account privileges:
Note: Make sure to give minimum required privilege to your agent; otherwise this agent cannot start data collection.
Domain Controller account privileges: a domain user account with the following privileges (LDAP):
Exchange servers that have to be accessed by clients not supporting GSS authentication must have SmbServerNameHardeningLevel set to 0 (the default). For more information, see http://support.microsoft.com/kb/2345886.
Rule #1: need local ports 135, 139, 389 (or 636) and 445 opened.
Rule #2: need "Dynamic RPC" local ports opened.
For more information, see the following article: https://support.quest.com/kb/SOL85903.
For details about this topic, refer to the "Configuring Windows Remote Management (WinRM)" section in the Foglight Agent Manager Guide.
The Kerberos configuration file specifies the KDC from which tickets are obtained. Operating systems sometimes have their own Kerberos configuration files. If present, the Agent Manager uses them by default. They can be found in the following locations:
If none of these files are found, the Agent Manager attempts to create its own kerberos configuration file, based on the detected settings. The detection can only be done on Windows, so on Unix, the file is not generated. On Unix platforms, you need to create your own Kerberos configuration files to establish WinRM connections using Negotiate authentication.
The krb5.ini or krb5.conf file should contain the realm info and hostname of the KDC for this realm. For example:
[libdefaults]
default_realm = <REALM_NAME_IN_CAPS>
[realms]
<REALM_NAME_IN_CAPS> = {
kdc = <fully_qualified_kdc_name>
}
[domain_realm]
.<domain_in_lower_case> = <REALM_NAME_IN_CAPS>
Server objects do not appear until at least one piece of data has been collected and recorded. If communication fails completely, you will not see objects.
Configuration steps:
Enable Remote Shell for the user account used to monitor the Exchange environment. For more information, see Manage Exchange Management Shell access.
If your Exchange environment is running on Windows Server 2012 or below, make sure to download and install KB2842230 from Microsoft Updated Catalog to avoid the "Out of memory" error. For more information, see "Out of memory" error on a computer that has a customized MaxMemoryPerShellMB quota set and has WMF 3.0 installed.
Execute the Set-ExecutionPolicy RemoteSigned command for all of your Exchange environments.
The new-TestCasConnectivityUser.ps1 PowerShell script must be run on each Exchange Server to configure a test account for the OWA connectivity user tests. This aids in the collection of OWA metrics. The script is located in the Scripts folder of your Exchange install directory. For example, if Exchange is installed in C:\Program Files\Microsoft\Exchange, then the script is located in C:\Program Files\Microsoft\Exchange\Scripts.
The following prerequisite conditions must be in place in order to successfully initialize an Exchange agent. Failure to meet these prerequisites may result in missing metrics in Foglight for Exchange dashboards.
Important: All prerequisite steps must be completed on the Exchange server as well as the Active Directory® server because the Exchange agent collects information from the Active Directory server and requires access permissions.
Note: The Remote Access Diagnostics utility, provided with this cartridge, checks the connectivity between the Foglight Agent Manager (FglAM) and Active Directory and Exchange servers that are being monitored. It also tests for the prerequisite conditions that must be met in order to initialize an Exchange agent. This utility requires .NET® 2.0 libraries to run. For more information on running the Remote Access Diagnostics utility, see the Remote Access Diagnostics User Guide.
Exchange account privileges:
Note: Make sure to give minimum required privilege to your agent; otherwise this agent cannot start data collection.
Domain Controller account privileges: a domain user account with the following privileges (LDAP):
Exchange servers that have to be accessed by clients not supporting GSS authentication must have SmbServerNameHardeningLevel set to 0 (the default). For more information, see http://support.microsoft.com/kb/2345886.
Rule #1: need local ports 135, 139, 389 (or 636) and 445 opened.
Rule #2: need "Dynamic RPC" local ports opened.
For more information, see the following article: https://support.quest.com/kb/SOL85903.
For details about this topic, refer to the "Configuring Windows Remote Management (WinRM)" section in the Foglight Agent Manager Guide.
The Kerberos configuration file specifies the KDC from which tickets are obtained. Operating systems sometimes have their own Kerberos configuration files. If present, the Agent Manager uses them by default. They can be found in the following locations:
If none of these files are found, the Agent Manager attempts to create its own kerberos configuration file, based on the detected settings. The detection can only be done on Windows, so on Unix, the file is not generated. On Unix platforms, you need to create your own Kerberos configuration files to establish WinRM connections using Negotiate authentication.
The krb5.ini or krb5.conf file should contain the realm info and hostname of the KDC for this realm. For example:
[libdefaults]
default_realm = <REALM_NAME_IN_CAPS>
[realms]
<REALM_NAME_IN_CAPS> = {
kdc = <fully_qualified_kdc_name>
}
[domain_realm]
.<domain_in_lower_case> = <REALM_NAME_IN_CAPS>
Server objects do not appear until at least one piece of data has been collected and recorded. If communication fails completely, you will not see objects.
Configuration steps:
Enable Remote Shell for the user account used to monitor the Exchange environment. For more information, see Manage Exchange Management Shell access.
If your Exchange environment is running on Windows Server 2012 or below, make sure to download and install KB2842230 from Microsoft Updated Catalog to avoid the "Out of memory" error. For more information, see "Out of memory" error on a computer that has a customized MaxMemoryPerShellMB quota set and has WMF 3.0 installed.
Execute the Set-ExecutionPolicy RemoteSigned command for all of your Exchange environments.
The new-TestCasConnectivityUser.ps1 PowerShell script must be run on each Exchange Server to configure a test account for the OWA connectivity user tests. This aids in the collection of OWA metrics. The script is located in the Scripts folder of your Exchange install directory. For example, if Exchange is installed in C:\Program Files\Microsoft\Exchange, then the script is located in C:\Program Files\Microsoft\Exchange\Scripts.
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