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Foglight for Automation Action Packs 7.3.0 - BMC Remedy ActionPack User Guide

Using the ActionPack for BMC Remedy

This Foglight for BMC Remedy ActionPack User and Reference Guide provides requirements, configuration instructions, conceptual information and instructions on how to use the Foglight for BMC Remedy ActionPack to integrate Foglight for BMC Remedy ActionPack with BMC Remedy Action Request (AR) systems.

This guide is intended for any user who wants to communicate with BMC Remedy AR systems.

In this you can read about requirements that need to be met for the ActionPack for BMC Remedy to work properly, and the Actions included in this actionpack.

ActionPack for BMC Remedy Requirements

Foglight for BMC Remedy ActionPack Support Matrix
 
Table 1. Support Matrix
ActionPack
ActionPack version
Requires
Foglight version
Supported Target Systems

BMC Remedy

5.6.2

7.1.0 or later

BMC Remedy server version 7.0.01 or later

Support Limitations

Foglight for BMC Remedy ActionPack supports operations within Regular and Join forms only.

ActionPack for BMC Remedy Actions

This section describes the actions that are included in the ActionPack for BMC Remedy.

Close Request

Closes the specified request with the preferred close status. The action is applicable for the Regular and Join forms.

Pre-conditions
•
The specified form exists on the server.
•
A request with the specified ID exists.
•
The Close status is a valid value for the Status field of the request (enumeration type).
 
Table 2. Close Request Input Parameters
Name/Scripting name
Type
Description

Server/Server

Topologyobject

[BMCRemedyServer]. The BMC Remedy server.

FormName/FormName

String

Name of a form containing the request.

RequestID/RequestID

String

An ID of the request to be closed.

CloseStatus/CloseStatus

String

Preferred Close status for the request.

Post-conditions

None.

Create Request

Creates a new entry in the specified form of a BMC Remedy server. The action is applicable for the Regular and Join forms.

Pre-conditions
•
The specified form exists on the server.
•
All specified field IDs exist on the form.
•
All required fields are specified.
•
All limitations applied to field values are fulfilled.
 
Table 3. Create Request Input Parameters
Name/Scripting name
Type
Description

Server/Server

Topologyobject

[BMCRemedyServer]. The BMC Remedy server.

FormName/FormName

String

Name of a form, for which the request will be created.

ShortDescription/ShortDescription

String

Short description of the request being created.

Status/Status

String

An optional status to be set for the request being created.

AssignTo/AssignTo

String

An optional assignee for the request being created.

Submitter/Submitter

String

An optional submitter of the request being created.

FieldsIDs/FieldsIDs

Array of Integers

An optional list of fields’ IDs to be populated in the request being created (should match in size with FieldsValues parameter).

FieldsValues/FieldsValues

Array of Strings

An optional list of fields’ values to be populated in the request being created (should match in size with FieldsIDs parameter).

 
Table 4. Create Request Output Parameters
Name/Scripting name
Type
Description

RequestID/RequestID

String

The Request ID field value of the created request. (Field ID in the form is 1.)

Status/Status

String

The Status field value of the created request. (Field ID in the form is 7.)

Submitter/Submitter

String

The Submitter field value of the created request. (Field ID in the form is 2.)

CreateDate/CreateDate

String

The Create Date field value of the created request. (Field ID in the form is 3.)

Post-conditions

None.

Get Request

Retrieves core fields of the specified request. The action is applicable for the Regular and Join forms.

Pre-conditions
•
The specified form exists on the server.
•
A request with the specified ID exists.
 
Table 5. Get Request Input Parameters
Name/Scripting name
Type
Description

Server/Server

Topologyobject

[BMCRemedyServer]. The BMC Remedy server.

FormName/FormName

String

Name of a form containing the request.

RequestID/RequestID

String

An ID of the request to be retrieved.

 
Table 6. Get Request Output Parameters
Name/Scripting name
Type
Description

Status/Status

String

The Status field value of the request. (Field ID in the form is 7.)

Submitter/Submitter

String

The Submitter field value of the request. (Field ID in the form is 2.)

AssignedTo/AssignedTo

String

The Assigned To field value of the request. (Field ID in the form is 4.)

CreateDate/CreateDate

String

The Create Date field value of the request. (Field ID in the form is 3.)

ModifiedDate/ModifiedDate

String

The Modified Date field value of the request. (Field ID in the form is 6.)

LastModifiedBy/LastModifiedBy

String

The Last Modified By field value of the request. (Field ID in the form is 5.)

ShortDescription/ShortDescription

String

The Short Description field value of the request. (Field ID in the form is 8.)

None.

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