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Unified Communications Diagnostics 8.6.2 - User Guide

Table of Contents

About Unified Communications Diagnostics

About Unified Communications Diagnostics

Home Page

Getting Started Using the Management Console

About the Management Console Connecting to Diagnostic Services Connecting to a Platform Importing and Exporting Topology Layout Viewing an OCS Environment

Discovering Federated Partners in OCS Viewing Pool Properties in OCS Viewing OCS Server Properties

Viewing Link Types Viewing a Lync/Skype Environment

Viewing Lync/Skype Pool Properties Viewing Lync/Skype Server Properties

Managing Custom Groups

Creating a Static Custom Group Creating a Dynamic Custom Group Editing a Custom Group Deleting a Custom Group Grouping Servers by Type

Managing Global Filters Putting Servers in Maintenance Mode Managing Missing Objects Viewing Database Availability Groups (DAG)

Prerequisites

Introducing Management Console health tests

Introducing health tests Types of health tests Creating and configuring health tests

Creating a health test Specifying the test configuration

Configuring the execution schedule Configuring notification settings Adding notification groups Configuring alternate credentials Managing database settings

Customizing counters

Adding services Adding performance counters Adding event log entries Deleting services, performance counters, and event log entries Editing counters while creating a health test Editing Individual server thresholds while creating a health test Editing counter thresholds in the test results pane

Setting data collection options Managing health tests Cloning a health test Viewing test results

Viewing details on test results Browsing test result history Clearing the health test results

About server health tests Health tests available for multiple platforms

Active Directory Account Lockout Health Test Office 365 Subscription Health Test

Health tests available from the Exchange organization node

About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test

BlackBerry Server Health Test Prerequisites

BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange

Creating Exchange 2007 test mailboxes Creating Exchange 2010 or Exchange 2013 test mailboxes About test mailboxes for Internal Server Delivery Health Test About test mailboxes for the External Message Delivery Health Test Creating a test mailbox for External Message Delivery Health Test Creating a test mailbox for the Internal Mailbox Delivery Health Test Creating test mailboxes for the OWA Availability Health Test Creating a test mailbox for the External OWA Availability Health Test

Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal

Health tests available from the Lync/Skype for Business Environment

About the Lync/Skype for Business health tests Lync/Skype Server Health Test

Lync or Skype Server Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Tests

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Instant Messaging Health Test Lync/Skype Instant Messaging Conference Health Test Lync/Skype Peer-to-Peer Audio/Video Call Health Test Lync/Skype Audio/Video Conferencing Health Test Lync/Skype Presence Status Health Test Lync/Skype Logon Registration Health Test Lync/Skype Address Book Service Health Test Lync/Skype Persistent Chat Message Health Test

Skype for Business Online DNS Connectivity Health Test Office 365 Subscription Health Test OCS Server Health Test

OCS Server Health Test Prerequisites

Creating a test user for the Lync/Skype Environment

Resolving Problems with Native Tools

Native tools for most servers Native tools for Exchange Native tools for Lync/Skype for Business Native tools for Office 365 Native tools for OCS Native tools for BlackBerry

Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console

Introducing the Diagnostic Console

Launching the Diagnostic Console from the Management Console

UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In)

Introducing the Exchange 2007 Diagnostic Console Understanding the Exchange 2007 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clients Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In)

Introducing the Exchange 2010 Diagnostic Console Understanding the Exchange 2010 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clientsl Pane Information Store Panel OS/Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In)

Introducing the Exchange 2013 Diagnostic Console Understanding the Exchange 2013 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Server (CAS) Mailbox Server (MBX) Transport Panel Mailbox Server (MBX) Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In)

Introducing the Exchange 2016 Diagnostic Console Understanding the Exchange 2016 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Services Panel Transport Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: BlackBerry Diagnostic Console (Plug In)

Introducing the BlackBerry Diagnostic Console Understanding the Diagnostic Console

BlackBerry Diagnostic Console Recommendations

BlackBerry Panels

BlackBerry Service Health Panel BlackBerry SRP Panel BlackBerry System Panel BlackBerry Server Panel BlackBerry Users Panel BlackBerry OS/ Subsystem Panel

BlackBerry Message Flows BlackBerry Drilldowns Metrics

UC Diagnostics: OCS Diagnostic Console (Plug In)

Introducing the OCS Diagnostic Console

When Connecting to OCS

Understanding the OCS Diagnostic Console Panels

Server Information Panel Clients/Network Panel Server Load Panel Server Roles Panel OS/Subsystem Panel

OCS Message Flows OCS Drilldowns Metrics

UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In)

Introducing the Lync/Skype Diagnostic Console

When Connecting to Lync/Skype

Understanding the Lync/Skype Diagnostic Console Panels

General Information Panel AD/DNS Panel Roles Panel Connections Panel Web Components SIP Stack Lync/Skype Server Health Panel OS/Subsystem Panel

Lync/Skype Message Flows Lync/Skype Drilldowns Metrics

Reporting Using Web Reports

Understanding Web Reports

Types of Reports

Counters with Non-Zero Alarm Values

BlackBerry System Panel

The System panel identifies the BlackBerry server version, the server UID, the Microsoft Windows version, the AD site, and uptime on this BlackBerry server.

Table 3. BlackBerry system panel.
Component (Example)	Description
BES Version 4.1.3.16	Indicates that the BlackBerry server is running version 4.1.3.16.
SRPID: T95475585	Indicates that the SRPID of the BlackBerry server is T95475585.
Windows Server 2007 SP 2	Indicates that the version of Windows running on this server is Windows Server 2007 Service Pack 2.
Database	Identifies the server on which the BlackBerry Configuration Database for this BlackBerry server is located.
Uptime: 13d 01:16	Indicates how long the computer hosting the BlackBerry server has been running.

BlackBerry Server Panel

The Server panel shows server-specific information such as licenses in use, messaging statistics, and critical events on this BlackBerry server.

Table 4. BlackBerry server panel.
Component	Description
Pending Messages	Indicates the number of messages pending delivery to handheld devices serviced by this BlackBerry server.
Expired Messages	Indicates the number of messages which expired before delivery to handheld devices serviced by this BlackBerry server.
Error Messages	Indicates the number of messages that were undeliverable due to error.
MORE Requests	Indicates the number of MORE requests issued from devices.
Global Filtered	Indicates the number of messages to which the BlackBerry Server applied global filters and did not forward to handhelds. Filters are rules applied to messages as they arrive in your Exchange mailbox, and determine whether to redirect the message to your BlackBerry device.
User Filtered	Indicates the number of messages to which the BlackBerry Server applied user-defined filters and did not forward to handhelds. Filters are rules applied to messages as they arrive in your Exchange mailbox, and determine whether to redirect the message to your BlackBerry device
OTAC Users	Indicates the number of users enabled for Over the Air Calendar (OTAC) access. OTAC support allows wireless calendar synchronization for handheld devices.
WER Users	Indicates the number of users enabled for Wireless Email Reconciliation (WER). WER enables you to move or change the status of email messages on the handheld and synchronize these changes to your desktop wirelessly, and vice versa. WER is not supported on handhelds running OS versions less than 2.6.
Failed Initializations	Indicates the number of users which failed to initialize correctly.
Critical Events	Indicates the number of critical events which have not been addressed on the BlackBerry server.
Licenses in Use	Indicates the total number of user licenses currently in use on the BlackBerry Server. A Client Access License (CAL) is a license that allows the specified number of users to use the BlackBerry Server.
Messaging Agents	Indicates the number of Messaging Agents running on the BlackBerry Server. BlackBerry Messaging Agents run on demand. Thus, if there are no active users on a particular Messaging Agent, the Messaging Agent will not be running.
Service Connections	Indicates the number of services currently connected to the BlackBerry Router
Device Connections	Indicates the number of devices currently connected to the BlackBerry Router.

BlackBerry Users Panel

The Users panel contains components that indicate the number of users serviced by this BlackBerry server, the number of dormant users, messaging statistics, user latency, and the most recent user error.

Table 5. BlackBerry users panel.
Components	Description
Total Users	Indicates the number of users serviced by this BlackBerry server
Dormant Users	Indicates the number of users whose last contact with the BlackBerry server occurred over 30 days ago
Messages Sent	Indicates the number of messages sent by handheld devices serviced by this BlackBerry server
Messages Received	Indicates the number of messages received by handheld devices serviced by this BlackBerry server
Calendar Sent	Indicates the number of calendar events sent by handheld devices serviced by this BlackBerry server
Calendar Received	Indicates the number of calendar events received by handheld devices serviced by this BlackBerry server
Average Latency	Indicates the average latency of the last 10 messages sent to the handheld devices for all users
Last Error	Indicates the time of the most recent error that occurred for users

BlackBerry OS/ Subsystem Panel

The OS/ Subsystem panel displays the status of the components that represent the health of critical subsystem features.

Table 6. BlackBerry OS / subsystem panel.
Components	Description
CPU Usage	Shows the total amount of CPU usage on this BlackBerry server
Top CPU Consumer	Identifies the process that is consuming the most CPU on this BlackBerry server
Top Memory Consumer	Identifies the process that is consuming the most memory on this BlackBerry server
Network Output Queue	Indicates the network output queue length for all network adapters on this BlackBerry server
Network Bytes per Sec	Indicates the number of bytes sent and received per second by the network adapters on this BlackBerry server
Processor Queue	Indicates the processor queue length on this BlackBerry server
System Memory	Indicates the amount of RAM that is currently being consumed on this BlackBerry server
System Disk	Indicates the amount of free and used disk space on this BlackBerry server

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