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Foglight for VMware Horizon View 6.1.0 - Release Notes

Troubleshooting

Troubleshooting

This section provides information about problems that you might encounter while monitoring your environment using Foglight for VMware Horizon View, and describes the solutions available to troubleshoot these problems.

VMware View Environment dashboard cannot display data for services running on the Transfer Server VM

Summary

When the Transfer Server VM name and the Computer name are different, the VMware View Environment dashboard cannot display information about the services running on the Transfer Server. This is due to the way the view information is collected via the VMware PowerShell commandlets.

Present workaround

  1. Create a VMware Horizon View agent using the VMware View Discovery wizard, without the VMware Performance agent configured. When you get to the All Other Inventories screen of the wizard, use the VM name of the Transfer Server to create an Infrastructure agent for monitoring.
  2. Create the VMware Performance agent, using the Agent Setup Wizard.
  3. Set the Computer name of the Transfer Server to the corresponding Infrastructure agent.
    Note: You can find the Computer name on the VMware Explorer dashboard for the Transfer Server, by clicking the Summary tab > Virtual Machines tile > Summary and Resource Information view; it is listed as the DNS Name. You can also identify the Computer name on the Control Panel > System and security > System > "View basic information about your computer" screen; it is listed as Full computer name.
    1. In the Agent Status page, select the Infrastructure agent corresponding to the Transfer Server, and click Edit Properties.
    2. Click Modify the private properties for this agent.
    3. In the Properties section, copy the VM name of the Transfer Server from the Host field over into the Host name override field.
    4. In the Host field type the Computer name.
    5. Click Save.
  4. In the Credentials > Manage Credentials dashboard, find and edit the Resource Mapping on VMWview lockbox.
  5. Find the Transfer Server Resource Mapping and edit the condition to replace the VM name of the Transfer Server with the Computer name. For example, if the Transfer Server name is TransferServerTestname and the Computer name is TransferServer.vfog.local, change:
    Target Host Name matches /^(?i:TransferServerTestname)$/
    with
    Target Host Name matches /^(?i:TransferServer.vfog.local)$/
  6. In the Credentials > Manage Credentials dashboard, click Query Credential, to test whether the Computer name of the Transfer Server can use the corresponding credential, which was configured via the VMware View Discovery Wizard.
    1. Change the Credential Usage to OS Monitoring by WMI.
    2. In the Target Host > Name specify the Computer name (for example, TransferServer.vfog.local).
    3. Click Execute.
      The query returns the credentials that allow you to access the specified resources. If the list is empty, return to step 4.
  7. Start the Transfer Server Infrastructure agent to collect data. In the Agent Status dashboard, select the Infrastructure agent and click Start Data Collection.
  8. Open the VMware View Environment dashboard, click the Details tab > View Infrastructure tile, and select the Transfer Sever from the Quick view. The Transfer Server Summary view now displays data correctly in all its embedded views.

Duplicate connection server and security server instances may be displayed for the View Infrastructure tile

Summary

When creating a VMware Horizon View Agent using the Discovery Wizard, if the associated vCenter agent is not already monitored, the View Infrastructure tile may display duplicated connection server and security server instances in the Quick View.

Present workaround

Important: It is recommended to create the related VMware Performance Agent before creating the VMware Horizon View Agent manually or using the Discovery Wizard.

For guidance on how to delete any stale hosts due to duplicated connection server or security server instances, contact Quest Support.

 

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Product licensing

Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and Foglight for Infrastructure), others may require an additional license. Foglight for VMware Horizon View is covered by the Foglight Evolve Monitor, Operate, and Flex license and Foglight for Virtualization, Enterprise Edition license.

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 

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Getting started with Foglight for VMware Horizon View

Getting started with Foglight for VMware Horizon View

Contents of the release package

Foglight for VMware Horizon View release package contains the following:

  1. Foglight for VMware Horizon View 6.1.0 cartridge files:
    • VMware-View-6_1_0.car
  2. Product Documentation, including:
    • Foglight for VMware Horizon View Release Notes (this document, in HTML format)
    • Foglight for VMware Horizon View User and Reference Guide (PDF and online help)

Installation instructions

Foglight for VMware Horizon View 6.1.0 comes pre-installed and enabled on Foglight Evolve 6.1.0.

To install Foglight for VMware Horizon View on Foglight, you must install and enable the following cartridge files. The sequence of cartridge installation is important because of their dependencies:

  1. vUsage-Feedback-6_1_0.car
  2. DRP-6_1_0.car
  3. Virtual-VMware-6_1_0.car
    Note: After installing the Virtual-VMware-6_1_0.car cartridge, existing vCenter agents (VC agents) must be updated using the Update Agent button in the VMware Environment > Administration tab.
  4. Virtual-VMware-Admin-6_1_0.car
  5. VMware-View-6_1_0.car

To install cartridge files, use the Administration > Cartridges > Cartridge Inventory dashboard. For full installation instructions, refer to the topic "Installing Foglight cartridges" in the Foglight Administration and Configuration Help.

Additional resources

 

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.

 

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About Us

About Us

Quest creates software solutions that make the benefits of new technology real in an increasingly complex IT landscape. From database and systems management, to Active Directory and Office 365 management, and cyber security resilience, Quest helps customers solve their next IT challenge now. Around the globe, more than 130,000 companies and 95% of the Fortune 500 count on Quest to deliver proactive management and monitoring for the next enterprise initiative, find the next solution for complex Microsoft challenges and stay ahead of the next threat. Quest Software. Where next meets now. For more information, visit https://www.quest.com/.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request.
  • View Knowledge Base articles.
  • Sign up for product notifications.
  • Download software and technical documentation.
  • View how-to-videos.
  • Engage in community discussions.
  • Chat with support engineers online.
  • View services to assist you with your product.

 

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Copyright© 2022 Quest Software Inc.

Quest, the Quest logo, Foglight, and Where next meets now are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Red Hat, JBoss, the JBoss logo, and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the U.S. and other countries. CentOS is a trademark of Red Hat, Inc. in the U.S. and other countries. Fedora and the Infinity design logo are trademarks of Red Hat, Inc. Microsoft, .NET, Active Directory, Internet Explorer, Hyper-V, Office 365, SharePoint, Silverlight,SQL Server, Visual Basic, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. AIX, IBM, PowerPC, PowerVM, and WebSphere are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Java, Oracle, Oracle Solaris, PeopleSoft, Siebel, Sun, WebLogic, and ZFS are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and other countries. SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries. Products bearing the SPARC trademarks are based on an architecture developed by Oracle Corporation. OpenLDAP is a registered trademark of the OpenLDAP Foundation. HP is a registered trademark that belongs to HewlettPackard Development Company, L.P. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries. Novell and eDirectory are registered trademarks of Novell, Inc., in the United States and other countries. VMware, ESX, ESXi, vSphere, vCenter, vMotion, and vCloud Director are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. Sybase is a registered trademark of Sybase, Inc. The X Window System and UNIX are registered trademarks of The Open Group. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Apple, iPad, iPhone, Mac OS, Safari, Swift, and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries. Ubuntu is a registered trademark of Canonical Ltd. Symantec and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. OpenSUSE, SUSE, and YAST are registered trademarks of SUSE LCC in the United States and other countries. Citrix, AppFlow, NetScaler, XenApp, and XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. MariaDB is a trademark or registered trademark of MariaDB Corporation Ab in the European Union and United States of America and/or other countries. Intel, Itanium, Pentium, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Debian is a registered trademark of Software in the Public Interest, Inc. OpenStack is a trademark of the OpenStack Foundation. Amazon Web Services, the "Powered by Amazon Web Services" logo, and "Amazon RDS" are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries. Infobright, Infobright Community Edition and Infobright Enterprise Edition are trademarks of Infobright Inc. POLYCOM®, RealPresence® Collaboration Server, and RMX® are registered trademarks of Polycom, Inc. All other marks and names mentioned herein may be trademarks of their respective companies.

 

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