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NetVault 13.0.1 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

About tenant management

MSP administrator registers a tenant with all the relevant information.

In a multi-tenant deployment, the tenants see only their own data. NetVault’s multi-tenant environment includes a Manage Service Provider administrator, multiple tenant administrator and tenant users. Each tenant user role has distinct responsibilities and its associated activities. Each tenant has its own set of tenant user groups, roles, and privileges. Tenant administrators have access to data only within boundaries of own tenant account and different tenant's data is isolated from each other.

All tenant users must be added in AD and must be part of AD usergroups. MSP administrator then registers a tenant group with all relevant information, and assigns privileges to this group. Once the tenant user from the tenant user group logs-in to NetVault for the first time, the tenant name reflects in the tenant user list. Each tenant must have two unique AD user groups, one group for tenant administrator and another for tenant users. Where all users in tenant's administrators group is required to perform tenant administrators task in NetVault Server. Tenant administrator can modify tenants allocated user groups, policies, and client groups.

Adding tenants

Tenant accounts can be created from the Manage Tenant page. Only MSP administrator can create and manage tenant accounts in NetVault.

To add a tenant account:
1
In the Navigation pane, click Manage Tenant.
2
On the Manage Tenant page, click Add.
3
Configure the tenant details. See, Configuring tenant details for more information.
4
Click Done to save the tenant details.
NetVault creates a tenant account and by default, the table is sorted by Tenant Name.
You can sort the table by one or more columns, as required. For more information, see Sorting records in NetVault WebUI.
To view the page size setting, sorting order in the table, export the records, or edit table settings, click the icons at the lower- right corner of the table. For more information, see Customizing tables in NetVault WebUI.
To quickly find entries containing specific field values or text in any column, you can use the Search box at the upper-right corner of the table. The data in the table is filtered as you type the search text into the box. You can also include wildcards (“?” or “*”) in the search filter string.
 

Configuring tenant details

To configure tenant details:
1
On the Manage Tenant Accounts page, select the tenant and click Add/Edit Details.
2
Configure the following options.
 
Table 117. Tenant Details
Item
Description

Identification

Under Identification, provide the following details:

•
Tenant Name: Type a unique name for the tenant account. You can assign a name based on the user group, role, or actual name.
A tenant name can contain alphanumeric and non-alphanumeric characters, but it cannot contain non-Latin characters. There is no length restriction, but a maximum of 20 characters is recommended on all platforms.
•
Tenant is not a member of usergroups: The usergroups names are displayed only when the groups are added in NetVault.
To grant access to specific user groups, select the groups in Tenant is not a member of usergroups, and click Add. The selected usergroups are moved to the Tenant is a member of usergroups list. To remove a usergroup, select the group in the Tenant is member of usergroups list, and click Remove.
(To select consecutive items, hold down the Shift key while clicking with the mouse button; to select non-consecutive items, hold down the Ctrl key while clicking with the mouse button.)
•
Tenant User are not in admin role: The tenant username is displayed in the list when the tenant user logs-in to NetVault application for the first time. After login for the first time the tenant admin does not have tenant admin privileges.
To grant tenant admin access to specific tenant, select the tenant user in Tenant User are not in admin role, and click Add. The selected tenant user are moved to the Tenant user are in admin role list. To remove a tenant user from admin role, select the tenant user in the Tenant User are in admin role list, and click Remove.
(To select consecutive items, hold down the Shift key while clicking with the mouse button; to select non-consecutive items, hold down the Ctrl key while clicking with the mouse button.)
•
Tenant Group: The tenant group name is selected automatically based on the first name of the tenant user group available in Tenant is member of usergroup You can change the name from the available list by selecting the drop down.
NOTE: Select tenant administrator’s group name as a primary group.

Contact Information

Under Contact Information, provide the following details:

•
Email-1: Use this box to specify the primary email addresses for the tenant account.
•
Email-2: Use this box to specify any additional email address for the tenant account.
•
Telephone: Use this box to specify the telephone number for the tenant account.
•
Cellular: Use this box to specify the mobile phone number for the tenant account.
NOTE: The email ID configured in the Email-1 box is used for email notifications if you set up a notification profile for the user account. For more information, see Setting up notification profile.

Other Details

Under Other Details, provide the following details:

•
Description: Use this box to specify the workstation description.
•
Media Quota (terabytes): Media Quota is the storage limit assigned to a tenant to perform backup operation. One TB is the minimum media quota allocated to a tenant. Notifications are sent once the tenant (tenant administrator and tenant users) has exhausted 80 percent of the allocated storage limit or media quota, and backup job fails when the tenant (tenant administrator and tenant users) exhausts all the allocated media quota.
NOTE: Tenant must contact the MSP administrator to increase the media quota.
•
Job Quota: The default value for this setting is 100 jobs. The job quota is the maximum number of jobs that is allocated to a particular tenant (tenant administrator and tenant user) to create backup jobs. When the job quota limit is reached, the tenant (tenant administrator or tenant user) is not allowed to submit any more jobs.
MSP administrator can set the Job Quota limit to any value between zero and 2147483648.
NOTE: The default value is selected even if you provide any invalid characters, zero, or negative value.
•
Tenant Address: Detail address of the tenant.
•
Disable Tenant: Use this check box to disable the tenant, where the tenant is blocked to login in NetVault Server.
3
Click Save to save the tenant details, and return to the Manage Tenant page.

Modifying tenants account

To modify a tenant account:
1
In the Navigation pane, click Manage Tenant.
2
On the Manage Tenant page, select the tenant, and click Edit.
3
Edit the tenant details, as necessary. For more information, see, Configuring tenant details.
4
Click Save to save the tenant details.
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