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NetVault 13.0.1 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Checking for upgrades

Use this procedure to check whether there are upgrades available for NetVault or for plug-in packages.

To check for upgrades for the Core and plug-ins:
1
In the Navigation pane, click Manage Clients.
2
Below the NetVault Clients table, click Check Upgrades.
The upgrades for the client software and plug-ins display on the right under Available Software Upgrades.
3
Enter the following details:
 
 
Option
Description

User Name

Enter the user name for the NetVault installation.

NOTE: When upgrading Windows clients from a Linux NetVault Server, local administrator account credentials are required.

Password

Enter the password for the NetVault installation.

NOTE: When upgrading Windows clients from a Linux NetVault Server, local administrator account credentials are required.

Save Credential

Optional. Select this option to save the credentials for the installation.

Package Store

Select the package store where the packages that can be upgraded are available.

NOTE: To reduce the time it takes to browse the package store for automatic upgrades, the shared folder should exist at the highest possible level in the directory.

Task Name

Optional. Enter a name for the upgrade task. The default name uses the date and time of the task.

Search

Use this option to find a specific client that you want to upgrade.

4
Expand each client that you want to upgrade and select the upgrades that you want to include.
To include all available upgrades, select the client.
 
* 
NOTE: All NetVault and plug-in packages that are available to upgrade are selected by default.
5
Optionally, to change the credentials for a client, complete the following steps:
a
Click the icon for the client in the Edit Credentials column.
b
In the Enter credentials dialog box, enter the user name and password for the client, optionally select Save Credentials, and then click OK.
6
Click Verify to check connectivity to the clients.
If any errors are reported, click Edit, and modify the applicable installation parameters.
7
To submit the task, click Upgrade.
You can monitor the progress and status of the task from the Deployment Task Status page. For more information, see Monitoring deployment tasks.

Installing a product license file

The trial license for NetVault is valid for 30 days. A band across the top of the WebUI displays a message about when the license is scheduled to expire. The color of the band, as described in the following list, indicates the number of days remaining in the trial period:

•
Yellow: The license has less than 21 days before it expires.
•
Light orange: The license has less than 14 days before it expires.
•
Dark orange: The license has less than 7 days before it expires.
•
Red: The license expired.
 
* 
NOTE: You can close the yellow and orange bands, but the red band remains until you install the permanent license.

To continue using the software after the expiry of the evaluation period, you must go to the License Management page and install the permanent license file for the server and installed plug-ins.

The server is licensed based on the NetVault Server Edition and the additional options that you have purchased. The clients do not require a permanent license file, unless there is a plug-in older than version 13.0 installed on the machine. Beginning with release 13.0, Clients and plug-ins do not require licenses installed on Client machines.

The permanent license file for NetVault is tied to the particular server where it is installed using the Machine ID. To obtain the permanent license file, locate the relevant Machine ID, and submit the request using the online licensing form.

Role-based access to install product license file

Role-based access to install product license file

[NV-610]

The following table describes the capabilities of each role regarding the installation or viewing of license files from the License Management page.

 
Table 25. Role-based access to install product license key
Product License File
MSP Administrator
Tenant Administrator
Tenant User

Install license

X

 

 

View license

X

X

X

Installing the license file
To install the license file:
1
In the Navigation pane, click License Management.
2
On the License Management page, click Install License.
Because the NetVault WebUI is tied to a specific NetVault Server and all licenses are installed on the NetVault Server, the program automatically installs the license on the correct machine.
3
In the Choose License File/s dialog box, click Select a file, point to the “.dlv” file that contains the license key, and click Open.
4
In the dialog box, click OK to apply the selected license file.
After the file is installed successfully, a message is displayed.
5
To dismiss the message, click X.

Checking client access

You can use the Check Access option to determine the accessibility status of a client.

To check access to a client:
1
In the Navigation pane, click Manage Clients.
2
In the NetVault Clients table, select the client, and click Manage.
3
On the View Client page, click Check Access.
The NetVault Server tries to connect to the client, and returns a message indicating the current accessibility status of the client. Click the Close button to close the dialog box.
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