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Quest has tools and processes in place to identify, protect, detect, and remediate vulnerabilities and incidents when they occur, including external security partners. As part of our standard security operations, Quest does not use CrowdStrike in any of our operations. We are reviewing our third parties, and so far, there is minimal affect. It is Quest's policy not to provide further technical details unless they directly impact customer data.

Rapid Recovery 6.5 - System Requirements Guide

Quest Support policy

For customers with a current maintenance contract, Quest Data Protection Support provides call-in or email support for the current major and minor release, when patched to the latest maintenance release. That release is known as N. Quest also fully supports N - 1, and provides limited support for N - 2.

Quest Data Protection Support may attempt to answer questions on other versions of our products, provided resources are available. However, if you are using an unsupported or discontinued version, no new patches or code fixes will be created for those versions. In such cases, we encourage you to upgrade to a currently supported version of the product.

Quest describes its product life cycle (PLC) support policy on its Support website (visit https://support.quest.com/rapid-recovery/, click Product Life Cycle & Policies, and then expand the topic Product Support Life Cycle Policy). To understand full support, limited support, and discontinued support, consult the policy referenced above.

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