Updating or changing a license
After you upgrade or purchase a long-term Rapid Recovery license, you receive by email either a license file or a license key.
Complete the steps in this procedure to upgrade your trial license or change your existing license, and associate it with the Rapid Recovery Core.
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NOTE: For information about obtaining a license key, or for details about using the license portal to download software, register appliances, manage license subscriptions and license groups, and generate license portal reports, see the Rapid Recovery License Portal User Guide. |
If you just installed a new Core, and are viewing a message in the Core Console requesting that you choose a license file or key, skip to step 5.
- Navigate to the Rapid Recovery Core.
- On the icon bar, click
(Settings).
- Scroll down on the right side of the Settings page until you can see the License Server heading.
The Core settings for licensing appear.
- To update or change the existing license associated with your Core, at the top of the License Details core settings area, click
Change License.
The Change License dialog box appears. - If you want to manually enter the license key, skip to step 6. If you want to upload a license file, do the following:
- To upload a license file, from the Choose license file or enter license key field, click Choose File.
In the Open or File Upload dialog box, navigate through the file system and locate the new license file you want to use. For example, locate
Software-YourCompany.lic. - Click the license file, and then click Open.
The dialog box closes. The license file you selected appears in the license text field.
- Click Continue.
The license file you selected is authenticated, and that license is associated with your Core.
- Skip to step 7.
- To upload a license file, from the Choose license file or enter license key field, click Choose File.
- To manually enter the license key, in the Choose license file or enter license key text field, enter the license key carefully, and then click Continue.
The dialog box closes, the license file you selected is authenticated, and that license is associated with your Core.
- If you see the Quick Start Guide welcome page, you can click Start Guide to run through this feature, or you can click Close to close the guide. This is the last step required for this procedure.
NOTE: For more information about the Quick Start Guide, see "Understanding the Quick Start Guide" in the Rapid Recovery User Guide.
- If performing these steps on the Core Settings page, scroll down on the right side of the Settings page until you can see the License Server heading.
- In the License Server area, click Contact Now.
Once the license is applied to the license server, any associated protected machines automatically update with the new license.
If you see error messages at the top of the Rapid Recovery Core Console (such as specific services not starting), follow the guidance in the error message to resolve those errors.