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Unified Communications Analytics 8.7 - User Guide

Introducing Quest UC Analytics Viewing UC Analytics insights Modifying UC Analytics insights Exporting and importing UC Analytics insights Automatically exporting and sending insights (subscriptions) Appendix A:Questions and Answers for UC Analytics insights Appendix B:List of UC Analytics insights

How can I see the SMTP address for a mailbox owner?

How can I see the SMTP addresses that are associated with mailboxes and the corresponding mailbox owners?

Answer

You can customize an insight and insert a column that contains the messaging address (SMTP address). See the following example of inserting a column to include the SMTP address in the Mailboxes - Inventory insight.

To insert a column that shows the SMTP address of a mailbox owner
1
Click (Customize) in the right corner of the Mailboxes - Inventory insight.
A table definition is displayed that shows the table fields and the table sort order for the insight.
2
Click Manage field columns at the bottom of the column name list.
3
Expand Owner | Primary Email Address.
4
Select Messaging Address from the list of fields and click Apply.
5
On the table definition page, click Apply.
The insight displays the SMTP address for each mailbox owner in the insight.

Where can I see mailbox white space?

Is there an insight that shows mailbox white space (available new mailbox space) for my on-premise Exchange environment?

Answer

You can customize the Inventory / Stores insight and add a column to show available new mailbox space for the mailbox database.

To insert a column that shows available new mailbox space
1
Click (Customize) in the right corner of the Inventory / Stores insight.
A table definition is displayed that shows the table fields and the table sort order for the insight.
2
Click Manage field columns at the bottom of the column name list.
3
Select Available New Mailbox Space from the list and click Apply.
4
By default, the size is in Bytes. Click Bytes and select the size value you want, such as MB, and click Apply.
5
Click Apply.

You can also insert a column to show the available new mailbox size for a DAG.

How can I change the default date range for an insight?

Most of the insights that I have on the home page under My Insights have a default date range of Last 28 Days. Is there a way to change the default date range for insights to Last 7 Days?

Answer

The date range is set individually for each insight. For example, some insights use Last 28 Days, Last 7 Days, or Yesterday.

You can modify and save the default date range for your individual insights. Add the insight to your home page, change the date range to Last 7 Days, and save the insight.

The insight on your home page will use the saved date range that you have specified.

Why is the Send Date missing for some messages?

Why is the Send Date show missing for some messages but not others? And for other messages, why does the Send Date sometimes not match the Outlook Send Date?

Answer

The Send Date is affected by the types of data collections you have scheduled, the sources from which you are collecting, and by the message origins. If you only collect from the Exchange Tracking Logs data source, but do not collect from mailboxes using the Exchange Mailbox Contents data source, the Send Date may be approximate for some messages or missing for some messages.

If you collect from both the Exchange Mailbox Contents and the Exchange Tracking Logs data sources, the Send Date is always set by the Mailbox Contents data collection. To always collect the exact Send Date, you must collect using both the Tracking Logs and the Mailbox Contents data sources.

Send Date is missing

If you collect only from the Exchange Tracking Log data source, the Send Date may not be collected if you are not collecting all the tracking logs from all your Exchange mailbox and hub servers.

 
* 
NOTE: Messages without a Send Date can temporarily be displayed for a message that is sent on one UTC day but is not delivered until a subsequent UTC day. The message is recorded twice:
•
First, with a Send Date, for the message submission event in the Exchange message tracking log.
•
Second, with no Send Date, for the message delivery event.

When the Database Consistency job runs, the two records are combined into one record with a Send Date.

Send Date is approximate

If you collect only from the Exchange Tracking Logs data source, the Send Date for SMTP or inbound messages is approximate. For messages submitted through SMTP or originating from outside your Exchange organization, the Delivery Time is not calculated until the Exchange Calculation job has run.

For multi-hop message delivery, a message might appear in the tracking logs on several Exchange servers. Since the Send Date will be set by an event (StoreDriver Submit or SMTP Receive) which can appear in any one of the tracking logs, the Send Date is approximate.

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