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Archive Manager 5.9.6 - Installation and Configuration Guide for Exchange

Deployment considerations for Exchange System requirements Hardware recommendations Pre-installation preparations Installing and configuring Archive Manager Upgrading/Uninstalling Archive Manager Post-installation tasks Appendix A: Attachment store types

Prerequisites for servers running Archive Manager services and websites

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Common prerequisites
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Prerequisites for servers running the Exchange Store Manager Service
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Prerequisites for servers running the Lync Store Manager Service
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Prerequisites for servers running the Active Directory Connector Service
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Prerequisites for servers running Archive Manager websites

Common prerequisites

Any prerequisites that are required for installation are installed automatically when you run the Archive Manager Setup Wizard to install Archive Manager. If you want to install the prerequisites software prior to running the installer, see the requirements below.

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Microsoft .NET Framework 3.5 SP1 must be pre-installed (before running the installer).
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Supported Archive Manager Server Operating System version. Please verify that your mail system requirements are supported on the desired operating system.
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Visual C++ 2012 Redistributable for Visual Studio 2012 Update 4: vcredist_x86.exe
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Visual C++ 2010 SP1 Redistributable Package: vcredist_x86.exe
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Microsoft .NET Framework 4.5.2
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SQL Native Client (sqlncli.msi). SQL Native Client 2005 or above is required.

To enable text-string searches and indexing of file attachments, you must install IFilters for the file types you want to search and index:

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Microsoft offers a free pack of IFilters for its Office 2010 file types at http://www.microsoft.com/en-us/download/details.aspx?id=17062, (link current as of this release). SP2 can be applied via Windows Update or downloaded at http://support.microsoft.com/kb/2687447. This Filter Pack includes IFilters for the following formats: .docx, .docm, .pptx, .pptm, .xlsx, .xlsm, .xlsb, .zip, .one, .vdx, .vsd, .vss, .vst, .vdx, .vsx, and .vtx.
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IFilters for earlier-version Office file extensions (.doc, .rtf, .xls, .ppt, etc.), and for .txt, .htm and .html files, are installed with Microsoft Windows, and so should already reside on the Archive Manager server. You can verify their installation, and track and manage your IFilters generally, with a third-party IFilter browser; several are available at little or no cost from independent vendors.
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Adobe bundles a copy of its PDF 32-bit iFilter with its free Adobe Reader 11 software, and offers a free PDF iFilter 64 11.0.01 as a separate download. It is recommended that you use Adobe version 11 PDF IFilters, or FoxIt IFilters.
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Installing Adobe Reader X uninstalls PDF iFilters, which then need to be reinstalled. For additional information, see www.adobe.com.

Prerequisites for servers running the Exchange Store Manager Service

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MAPI Support for Exchange Online:
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Microsoft Outlook 2019 volume licensed (32-bit)
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Microsoft Outlook 2013 SP1 (32-bit, requires KB3114941 and KB4022169)
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MAPI support for Exchange 2019, 2016, 2013 or 2010:
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Microsoft Outlook 2019 volume licensed (32-bit)
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Microsoft Outlook 2013 SP1 (32-bit, requires KB3114941 and KB4022169)
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Microsoft Outlook 2013 (32-bit)
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IMPORTANT: The update KB3114816 for Office and later versions (except KB3114941 and KB4022169) should NOT be installed for Outlook 2013 SP1 because they may crash the ESM service due to a bug from Microsoft.

Other considerations:

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When Exchange 2019, 2016 or 2013 works with Outlook 2019 or Outlook 2013 SP1 (32-bit, with KB3114941 and KB4022169 installed), and MAPI over HTTP is enabled on both ends:
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The ESM service account must have full access permissions to the exported mailboxes. To grant full access, run the following command at the PowerShell command prompt on the Exchange server:
Add-MailboxPermission -Identity <mailboxIdentity> -User <your Archive Manager user or group> -AccessRights FullAccess -InheritanceType All -AutoMapping $false
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For the MAPI Journal Data Loader, the data loader service user account must have full access permissions to the journal mailbox.
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For the Exchange Store Manager (ESM), the service user account must have Receive As and View Information Store Status permissions to the mail store from which the ESM will export mailboxes.
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For the MAPI Journal Data Loader, the data loader service user account must have Receive As and View Information Store Status permissions to the mail store that contains the journal mailbox.
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In a parent/child domain configuration, if you are installing Archive Manager in the child domain, you must create two accounts: an Exchange Store Manager account in the child domain for the Archive Manager installation, and another Exchange Store Manager account in the parent domain.

Prerequisites for servers running the Lync Store Manager Service

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NOTE: Archive Manager only supports archived conversations from Lync servers configured with the Lync Server Archiving databases option. Archive Manager does not support Archiving using Microsoft Exchange integration.

Install the corresponding administrative tools based on the Skype/Lync servers you want to archive.

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IMPORTANT: Only one of the administrative tools can be installed per Archive Manager Services server. To support a mixed environment, you must run multiple instances of the Archive Manager Services server running instances of the Lync Store Manager Service.
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Install Skype for Business Server 2019 or 2015, Administrative Tools
Please refer to the following for specific instructions: https://technet.microsoft.com/en-us/library/dn933921.aspx.
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Install Microsoft Lync Server 2013, Administrative Tools
Please refer to the following for specific instructions: https://technet.microsoft.com/en-us/library/gg398665.aspx.
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Install Microsoft Lync Server 2010, Administrative Tools
Please refer to the following for specific instructions: https://technet.microsoft.com/en-us/library/gg398665(v=ocs.14).aspx.
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PowerShell 3.0 or later versions.
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