Return
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Title
Backup Synchronization failed to find some original BLOB(s) in the primary endpoint. -
Description
Backup Synchronization looks for blobs on the primary endpoint to be moved to the backup endpoint and cannot be physically located based on the StoragePoint records. -
Cause
Backup Synchronization looks for blobs on the primary endpoint to be moved to the backup endpoint and cannot be physically located based on the StoragePoint records.
This could be because the following reasons:
- File was deleted on SharePoint and the unused blob cleanup hasn't run on the primary endpoint.
- File is still being tracked by StoragePoint as if the file exists in SharePoint.
- The StoragePoint Unused BLOB Cleanup timer job is not running or the files have not reached the profile retention age.
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Resolution
Verify the following:
- Verify the File no longer exists in the SharePoint Content database and on the all docs table.
- Check the frequency at which the Unused Blob Cleanup is running.
- Check the frequency at which the Health Analyzer job is running.
- Verify the retention time for the profile and it's endpoints.
Once this verification has been made and if the file no longer exists, run the Health Analyzer and then the Unused Blob Cleanup to identify and remove blobs that shouldn't be used anymore by StoragePoint on the primary endpoint and then on the backup. Is possible multiple runs might be necessary to clean up all Unused Blobs.