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Title
Cannot View/Open Attachements in Webclient when CSR in Closed Status or Readonly Mode -
Description
After the upgrade from 5.6.4 to 5.7.1 the functional users cannot View/Open Attachments when CSR is in Closed Status or Read-only Mode.One user cannot see the attachment unless the users are granted 'CSR edit - Other user full rights', which is undesirable.The issue is reproducible also in Stat 6.1.1. Login to Stat as the person who is not the owner of the CSR.2. Open a closed CSR and click on the attachment and no attachment can be seen.The problem is most of the users are functional user and it is important for them to be able to open up attachment on closed CSR, or CSR that belong to someone else. -
Cause
For someone, it sounds like the preference to let anyone be able to view an attachment on any CSR. That might be not true for all. -
Resolution
Solution:This issue is fixed in Stat 5.7.1 HF-e. The fix will be included in 5.7.2.WORKAROUND:- Create a new security class, call it "DONOTHING". Grant it these rights:- CSR Edits - Closed CSR - Full Rights- CSR Edits - Open CSR - Full Rights- CSR Edits - Edit Other User - Full Rights- Security - Access Windows Client- Security - Access Web ClientIMPORTANT: Do NOT assign ANY OTHER security rights in CSR Edits!So, even though this user has "Full Rights" they cannot actually do anything because they were not given any "edit" rights on any of the fields.- Create a new Functional user "DONOTHING" and assign it the "DONOTHING" Security Class in all domains.- Login as DONOTHING. Set the password to something obvious because the ONLY thing that this user can do is VIEW (but this does allow them to "Open" an attachment on a closed CSR as well).Pass this user id/password to anyone who needs to be able to open attachments on Closed CSRs.