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Title
Error on connecting to database: "Unhandled Exception at startup - Access violation at address 04 -
Description
After installing SQL Navigator and attempting to connect to the database for the first time, the following error message is displayed:
"Unhandled Exception at startup - Access violation at address 048BDC62 in module 'sqlnavigator.exe'. Read of address 00000000""Report the problem to Quest Support. Application will be terminated (some memory loss is possible) when you press OK"After clicking OK, another error message is then displayed:
"Access violation at address 041981E4 in module 'sqlnavigator.exe'. Read of address 74616C77" -
Cause
An unsupported Oracle client is installed.
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Resolution
Upgrade the Oracle client to a version that is supported by the current SQL Navigator version being used.
Please refer to the System Requirements section of the Release Notes for further information.
If there are multiple oracle clients install on PC, please try the following to see it helps resolve the issue:
1. Launch SQL Navigator, at the top of the login screen, click on the oracle client dropdown menu.
2. If more then one oracle client appears, select each one and test conneciton.