Windows Unplanned Outage: WMI query (4338036)

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Windows Unplanned Outage: WMI query
Description

Spotlight Enterprise has raised an alarm:
Severity: High

Monitored Server - Windows Unplanned Outage: WMI query 'Win32_Volume' failed : . [0x800705AF]

Spotlight Enterprise has raised an alarm:

Connection:
Time:
Severity: High

Monitored Server - Windows Unplanned Outage: WMI query 'Win32_MountPoint' failed : . [0x800705AF]
Cause

Even if the the WMI connection was verified as working by running the WMIc commands from Diagnostic Server machine against monitored server, there also might be a bug in WMI.
Resolution

1)
Try to run the following:

wmic /node: 'MonitoredHostName' /user: DOMAIN\UserName path Win32_Volume

Query from the DIAGNOSTIC SERVER machine when it succeeded (make sure to edit MonitoredHostName , Domain, and UserName

2)

Please run the command below locally on the server machine (in command prompt):

wmic path Win32_MountPoint

If it failed, WMI classes should be fixed.

3)
If the WMI was verified as working then it may be a bug in WMI:

A possible solution to WMI issues on the server: http://blogs.technet.com/b/kevinholman/archive/2010/06/09/wmi-leaks-memory-on-server-2008-r2-monitored-agents.aspx

Applying this hotfix might be taken under consideration. This does appear to be an issue of memory leak in WMI process.
Additional Information

Please note that we generally we don't troubleshoot WMI as this is out of our control. The solution is only as a suggestion to help troubleshoot Microsoft's WMI.

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