Severity Tab (sometimes I can get through although the "top 50 alarms" just han (4286527)

From the main screen for an OS/SQLServer Instance.
Services button
Severity Tab (sometimes user can get through although the "top 50 alarms" just hangs on "loading")

===========Product:
Spotlight on SQL Server 8.1.0.4990
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Message:
An unexpected problem has occurred
It is recommended that you send a support bundle to Quest Software. Click "Show details..." for more information about the problem.
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Details:
Message:
Access violation at address 100CE3C3 in module 'AlarmLog.spx'. Read of address 00000009