How to use Multi-Factor Authentication (MFA) with a Quest account (4372421)

The follow article lists the steps to enable Multi-Factor Authentication (MFA) on a Quest account.Link to Manage Quest Profile

Adding an Authentication Vactor

Please complete the following steps to enable MFA for your Quest Support account:

1. Attempt to log into your profile at Quest Support Portal.

2. Click the link ⚙️Manage Quest Profile.
3. On the Learn More dialogue box, click the link for Quest/OneLogin profile.

4. Complete the login process using the e-mail registered on your Quest Support profile.

5. From the left navigation pane, select Security Factors.
6. Press the [Add Factor] button.

7. Select the authentication factor.

Note: Currently, the only available factor is receiving a one-time code using the e-mail registered on your Quest account.

7. Enter the one-time code to activate the factor.

Removing an Authentication Factor

To remove a factor, it must not be the primary one. Please complete these steps, to remove a factor:

1. Click the [Factor Options] button all the way to the right of the factor that will be removed.
2. If necessary, select Unset as primary option. Otherwise, select Remove.