Return
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Title
Recreate source OU hierarchy in the target OU is not working/Sub OUs are not created in the target -
Description
Customer is reporting that "Recreate source OU hierarchy in the target OU" is selected but not working. When sub OUs are selected in the Staging of the Workflow, OUs are not getting created and the objects are created in different OUs in the Target.
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Resolution
When OU is selected in the source environment, it's crucial to choose carefully. The system identifies the selected OU as a root, and while the root OU won't be created on the target, its objects will be. For instance, if there is Admin>Groups>Services OUs structure, and Admin is selected, the Groups and Services OUs will be created on the target, but Admin won't, as it is detected as a root OU. Conversely, if Groups or Services are selected, the objects or subfolders within them will be created, but neither Admin nor Services will, since the system considers these as root OUs and won't create root or parent folders above them.
In the subsequent step, must be selected where you the OUs to be created, but must be aware of which OU is designated as the root.