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Title
Failed to register device (DomainName:, DeviceName: , AgentVersion: ). Directory Object in domain with sAMAccountName could not be found -
Description
10:21:29.4391839 - Error[17]: An error occured while attempting the action 'https://ca.odmad.quest-on-demand.com/api/ADM/register'
-Failed to register device (DomainName: <domain>, DeviceName: <computer_name>, AgentVersion: <version>)
-Directory Object in domain <domain> with sAMAccountName <computer_name> could not be found
Looking to see what this means specifically, like why can't the object (machine <computer_name>) be found.Directory Object in domain <domain> with sAMAccountName <computer_name> could not be found
I have installed the Agent more than 24 hours ago and still the PC is not showing under the "Ready Devices"
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Cause
The error indicates the device has not been found in the backend SQL. It usually means the device has not be read in using the Directory Sync workflow. If you don't read the device in, registration won't happen.
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Resolution
Please confirm the following from the configuration:
- Confirm the source and target Dirsync environment configuration includes the OUs where the device objects reside.
- Confirm the devices reside in one of the OU's listed in the above configuration.
- Confirm the Template used in the workflow has devices in scope to be written.
- Run the Directory Sync workflow and the Devices should be read into SQL.
Once the machine account AD object is read by workflow, it should be populated in ODM AD, Devices+Servers, Not Ready list. This will make the machine account ready to be registered by the device agent.