Date – 10/07
Affected Product & Version – NetVault: Backup 7.4.5 and greater
Affected Module & Version – n/a
OS Version – All supported UNIX and Linux platforms
Application Information – n/a
Description:
NetVault cannot backup NFS data when the NFS file handles on the client system are stale.
Symptoms:
Filesystem backups of NFS mounted data will complete with warning when the backup data has a stale NFS handle. A warning message will be displayed for each file that cannot be backed up:
“Failed to open file”
The context of this warning message will contain the information:
Failed to get status of file ‘/path/to/file’, Stale NFS file handle (116)
To fix this problem, the NFS file handles must be renegotiated. Perform one of these on the client machine:
a) Unmount and remount the file system
b) Run: /etc/init.d/nfs.client stop; /etc/init.d/nfs.client start or /etc/init.d/nfs stop; /etc/init.d/nfs start
c) Reboot the client
