Exchange Information Store backups fail while running Anti-Virus software (4046329)

Date: 08/07
Affected NV Version: 7.x.x
OS Version: Windows
Plug-in version: Exchange, All versions
Application version: N/A



Description: Exchange Information Store backups fail when backing up log files
While running an Anti-Virus program, Information Store backups will fail while backing up log files because when NetVault accesses those logs, the Anti-Virus program thinks that there is a virus and quarantines the log.

You will see log entries similar to the following:
Failed to open file 'D:\EXCHSRVR\mdbdata\ .log'
Updating logs after backup: Truncate logs, Instance 'First Storage Group'
Closing backup channel: Backup Instance end Writing Backup Trailer to tape Check that all databases are mounted Fatal Error: Backup Failed Job Status: Backup Failed